3 of 3 Permanent Journey Map Jobs in Scotland

Previous experience within Banking, Financial Services, Pensions, Insurance, or other regulated environments. Experience using Jira and Confluence. Exposure to service design and customer journey mapping. Experience working within large enterprise organisations. What We’re Looking For We’re looking for someone who can: Handle complex stakeholder environments with ...

passionate about improving online customer experiences. Experience improving ecommerce customer journeys and conversion performance. Strong understanding of UX principles, usability and customer journey mapping. Experience using analytics and customer insight to influence decisions. Knowledge of A/B testing and experimentation methodologies. Experience creating wireframes and prototypes using ...

will be beneficial. Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improvecustomer interactions and satisfaction. This includes knowledge of customer journey mapping, customerfeedback mechanisms, and customer service best practices. Technical Skills: Proficiency in technical aspects such as system integration, data migration, andcustomization of the ServiceNow ...