18 of 18 Permanent Knowledge Management Jobs in Scotland

About the job you’re consideringThe SIAM Incident and Knowledge Analyst is accountable for coordinating and supporting Incident Management and Knowledge Management activities across a complex multi-supplier environment. The role is outcome-focused, ensuring incidents are managed effectively while knowledge articles are created, maintained … shared to improve service resolution, user experience, and operational efficiency. The Incident and Knowledge Analyst will work closely with suppliers and internal teams to monitor incident performance, support knowledge governance, and ensure compliance with agreed processes, standards, and service commitments. Through effective collaboration, data analysis, knowledge sharing ...

Manager, Global Estimating Excellence, you will lead the tools, processes, governance, compliance, and knowledge management practices that support estimating operations across Vertiv's Global Power Software & Controls product line organization. This role is responsible for driving consistency, accuracy, scalability, and continuous improvement across estimating activities globally. The position … serves as the business owner for estimating standards, methodologies, tools, and best practices while ensuring critical knowledge is captured, maintained, and leveraged across regions and teams. The Manager, Global Estimating Excellence partners closely with Estimating, Engineering, Pricing Management, Product Management, Program Management, IT, and Business Leadership ...

spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting … will be responsible for defining, scaling and maintaining Soldo’s digital B2B customer community strategy and ecosystem. Key responsibilities: Community Strategy Customer Education & Content Knowledge Management Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing Must have: Experience building and managing B2B customer communities, education programmes ...

spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting … will be responsible for defining, scaling and maintaining Soldo s digital B2B customer community strategy and ecosystem. Key responsibilities: Community Strategy Customer Education & Content Knowledge Management Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing Must have: Experience building and managing B2B customer communities, education programmes ...

Capgemini is seeking a SIAM Incident and Knowledge Analyst to coordinate Incident Management and Knowledge Management across a multi-supplier environment. You will ensure effective incident resolution and the creation, maintenance and sharing of accurate knowledge articles with suppliers and internal teams. The role requires … strong ITSM/ITIL knowledge, SIAM governance experience, data analysis, and excellent stakeholder communication to improve service stability and user experience. #J-18808-Ljbffr ...

decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing appropriate tools and techniques for service configuration. Collaborate with … Security to ensure all processes and tools meet best practice, security, compliance, and audit standards. Utilize Service Level Management (SLM) and data analysis to identify operational improvements and present key metrics to stakeholders. Provide essential support for core IT Service Management functions, including Change, Problem, Incident, and Major ...

application-related incidents. Provide technical guidance and mentoring to junior team members. Participate in regular operational reviews and team collaboration sessions. Service Improvement & Change Management Identify recurring issues and implement proactive solutions. Support continuous improvement initiatives across support services. Contribute to change management processes and service enhancements. Participate … post-incident reviews. Project & Operational Collaboration Work closely with project delivery teams to ensure technical alignment. Support project handovers into operational support. Share knowledge and best practice across technical teams. Contribute to both client-facing and internal technical initiatives. Documentation & Knowledge Management Maintain high-quality technical documentation ...

application-related incidents. Provide technical guidance and mentoring to junior team members. Participate in regular operational reviews and team collaboration sessions. Service Improvement & Change Management Identify recurring issues and implement proactive solutions. Support continuous improvement initiatives across support services. Contribute to change management processes and service enhancements. Participate … post-incident reviews. Project & Operational Collaboration Work closely with project delivery teams to ensure technical alignment. Support project handovers into operational support. Share knowledge and best practice across technical teams. Contribute to both client-facing and internal technical initiatives. Documentation & Knowledge Management Maintain high-quality technical documentation ...

Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support‐handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery … Engineering. Drive problem management: spot recurring incidents and work with Engineering to remove root causes permanently rather than firefighting. Represent the support and customer view at the weekly Change Advisory Board, and keep knowledge management current so learnings, workarounds and known errors are reused. Performance & improvement ...

Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support-handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery … Engineering. Drive problem management: spot recurring incidents and work with Engineering to remove root causes permanently rather than firefighting. Represent the support and customer view at the weekly Change Advisory Board, and keep knowledge management current so learnings, workarounds and known errors are reused. Performance & improvement ...

against standard ServiceNow out-of-the-box (OOTB) capabilities to minimise custom code Map workflows across core modules including Incident, Problem, Change, Request Fulfilment, Knowledge Management, and Service Catalogues Conduct gap analysis to identify automation opportunities, process bottlenecks, and continuous improvement areas Implementation, Testing & Adoption Partner with ServiceNow … User Acceptance Testing, and track defect resolution prior to release deployment Build end-user reports, dashboards, operational guides, and training materials to support change management and platform adoption Requirements Experience: 3+ years as a Business Analyst, with at least 2 years dedicated to ServiceNow platform delivery ServiceNow Exposure: Hands ...

against standard ServiceNow out-of-the-box (OOTB) capabilities to minimise custom code. Map workflows across core modules including Incident, Problem, Change, Request Fulfilment, Knowledge Management, and Service Catalogues. Conduct gap analysis to identify automation opportunities, process bottlenecks, and continuous improvement areas. Implementation, Testing & Adoption Partner with ServiceNow … User Acceptance Testing, and track defect resolution prior to release deployment. Build end-user reports, dashboards, operational guides, and training materials to support change management and platform adoption. Experience: 3+ years as a Business Analyst, with at least 2 years dedicated to ServiceNow platform delivery. ServiceNow Exposure: Hands ...

week Initial contract until December 2026 - likely extension (3-year programme) We're supporting a major strategic banking initiative to build a greenfield Enterprise Knowledge Management platform, creating a foundational data layer that connects knowledge across the organisation and enables advanced AI, search and retrieval capabilities. … scalable ETL/ELT data pipelines across multiple enterprise sources. Build enterprise data solutions using GCP, BigQuery, Google Spanner, Neo4j and Vector Databases. Develop Knowledge Graphs and data models to connect enterprise entities and knowledge assets. Build and optimise search and indexing capabilities. Implement metadata, cataloguing, enrichment ...

Synechron in Glasgow is seeking an Agile Service Delivery Manager to lead the delivery of strategic technology initiatives within a Secrets Management function. You will coordinate global squads, apply Agile and hybrid methodologies, perform Scrum Master duties, and drive governance, reporting, and knowledge management across cloud, Kubernetes … cybersecurity. The ideal candidate has 5+ years of Agile delivery experience, strong stakeholder management and communication skills, and hands-on #J-18808-Ljbffr ...

their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior Manager, Technology, you will ensure that IT services remain reliable, secure, and resilient … aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. You will act as a key link between Technology, business ...

problem and change processes to ensure fast, high-quality resolutions for a global customer base. The role blends hands-on technical troubleshooting with service management discipline and external-facing guidance. You will drive continuous improvement in workflows, escalation paths and knowledge management, collaborating with Service Delivery ...

Change is seeking a Data Engineer to join a greenfield enterprise knowledge management program. You’ll shape target-state architecture, build scalable ETL/ELT pipelines and develop knowledge graphs with GCP, BigQuery, Spanner and Neo4j. Hybrid working model (Manchester/Edinburgh/Leeds) with about ...

transformation through innovation, expertise, and agility. With more than 16,500 professionals across around 60 offices in over 20 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering. Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored … protected by law. Job Description: We are seeking an Agile Service Delivery Manager to lead the delivery of strategic technology initiatives within a Secrets Management function. Key Responsibilities: Lead delivery across multiple global technology squads and projects. Manage end-to-end delivery using Agile and hybrid methodologies. Perform Scrum ...