experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues and operate under own initiative. more »
and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience Certifications such as Helpdesk Habits etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP)/ more »
Glasgow, City of Glasgow, United Kingdom Hybrid / WFH Options
Lorien
Debian/CloudLinux, Citrix, Hyper-V, KVM Strong understanding of networking basics, OSI networking model Having previously worked with switch configurations RHCT and an MCSE/MCSA Server 2008/2012/2016 qualifications is desirable, but not essential History working within a datacentre is desirable but not essential This more »
Employment Type: Permanent
Salary: £45000 - £52000/annum hybrid, on call, central office
Workstation, Desktops & Laptops be able to deal productively with a high workload with minimal supervision Great attention to detail Desirable skills/qualifications: Certification (MCSE/MCSA/MCP’s) in relevant manufacturers hardware qualification (HP) Basic Network Knowledge (Patching, tracing switch information etc.) Now Ticketing System Experience This is more »
