1 of 1 Permanent Major Incident Management Jobs in Scotland

Skills: • Fluent Italian speaker (spoken and written) to support Client Group colleagues. • Proven 1st/2nd line Service Desk experience (chat-first support and incident management). • Strong customer service and communication skills. • Experience with ITSM/ticketing systems, logging incidents and managing SLAs. • Experience supporting Windows …/internal applications. • Knowledge base/documentation mindset with process improvement focus. • Experience collaborating with 3rd line support teams and managing escalations. • Understanding of major incident management or disaster recovery procedures. Experience Required: • Minimum 1 year of IT Service Desk experience. • Ideally 3–4 years ...