1 of 1 Permanent Quality Analyst Jobs in Scotland

Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role The Quality assurance Senior Analyst supports the delivery of consistent, accurate and customer-focused operational outcomes across the business. Sitting within Operations, the role is responsible for checking the quality … ideal for someone who is detail-oriented, confident reviewing work against defined criteria, and enjoys helping teams improve how they work. On a typical day you will Perform regular quality checks on operational processes, with a focus on the accuracy, timeliness and clarity of customer-facing outcomes. Monitor output quality across written communications, transaction execution and service delivery … documentation of process maps and control steps, ensuring they remain up to date and reflect actual working practices. Assist in the preparation and coordination of internal process reviews, embedding quality metrics and monitoring across operations Maintain logs of issues, observations and remediation plans, following up on agreed actions with process or control owners. Work with operational team leads to More ❯