14 of 14 Permanent ServiceNow Jobs in Scotland

teams (Infrastructure, Service Desk, etc.) to ensure end-to-end service delivery. Monitor application performance and user feedback to identify improvements. Maintain accurate records in the ITSM tool (e.g., ServiceNow). Here are the key skills and experience relevant to this role: Previous experience in a similar Application Support role (ideally within an MSP or multi-customer environment). Experience More ❯

production/operational support solutions (alerts, dashboards, runbooks, etc.) Experience working with Azure DevOps and CI/CD pipeline. Experience working with APIs, Postman/SOAPUI tools, MS D365, ServiceNow, Azure Analytics tools, Azure Data lake, Azure Synapse, Azure BYOD & Data verse, Informatica, BI tools, etc. is a big plus. General business skills: Clear communication to translate and explain business More ❯

pressure environments, including out-of-hours support. Strong understanding of ITIL v3 or v4 frameworks and service management best practices. Experience working with monitoring, ticketing, and ITSM tools (e.g., ServiceNow, Jira, Opsgenie). Excellent communication, stakeholder management, and analytical skills. Ability to lead cross-functional teams during incidents and post-mortem activities. The successful candidate will also participate in an More ❯

Windows 10/11 and Windows Server (2016, 2019, 2022) Microsoft applications - Microsoft 365, Office, Teams Basic hardware maintenance - e.g. replacing RAM, hard drives, or graphics cards Support tools - ServiceNow, TopDesk, N-Able, or other service desk platforms Cloud services and virtualisation technologies (hands-on experience or a strong willingness to learn) Additional Requirements A full, clean UK driving licence More ❯

ServiceNow Product Manager required to lead and optimise the enterprise ServiceNow platform within a complex global environment in Glasgow. This is an opportunity to shape product strategy, drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant … technology plays a central role in enabling business performance, resilience, and growth. The IT environment is rapidly modernising, and the organisation is committed to leveraging enterprise platforms such as ServiceNow to deliver efficiency, visibility, and automation at scale. The Role As ServiceNow Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform … capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing ** Defining and delivering the ServiceNow product roadmap in line with organisational strategy More ❯

ServiceNow Product Manager required to lead and optimise the enterprise ServiceNow platform within a complex global environment in Glasgow. This is an opportunity to shape product strategy, drive transformation, and lead platform enhancement within a progressive, digital-first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant … technology plays a central role in enabling business performance, resilience, and growth. The IT environment is rapidly modernising, and the organisation is committed to leveraging enterprise platforms such as ServiceNow to deliver efficiency, visibility, and automation at scale. The Role As ServiceNow Product Manager, you’ll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform … capabilities, excellent vendor and stakeholder management skills, and a proven ability to deliver platform improvements in a complex, fast-paced environment. You’ll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You’ll Be Doing ** Defining and delivering the ServiceNow product roadmap in line with organisational strategy More ❯

Analytics, or Microsoft Fabric Scripting experience in Python for automation or transformation Familiarity with monitoring tools such as Azure Monitor or Log Analytics Experience with ITSM tools (e.g. HaloPSA, ServiceNow) Benefits Include: 25 days holiday + UK public holidays 6% employer pension contributions (2% employee) Critical illness cover, life assurance, and death in service Private health, dental, or additional pension More ❯

with providing IT change and operational support. You would join Service Central & Technical Services (SC&TS) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and … play a critical part in ensuring that HMRC is both efficient and effective. SC&TS are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to … of driving through both technical and business changes. We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation. You'll contribute to the More ❯

with providing IT change and operational support. You would join Service Central & Technical Services (SC&TS) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and … play a critical part in ensuring that HMRC is both efficient and effective. SC&TS are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to … of driving through both technical and business changes. We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation. You'll contribute to the More ❯

with providing IT change and operational support. You would join Service Central & Technical Services (SC&TS) within CDIO, a new delivery group created to build on and exploit the ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and … play a critical part in ensuring that HMRC is both efficient and effective. SC&TS are accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to … of driving through both technical and business changes. We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT operations, and user access management to deliver impactful services across our organisation. You'll contribute to the More ❯

You will be responsible for managing hardware logistics, performing diagnostics, and utilising Responsibilities: You will be the first responder to efficiently action and update all service tickets within the ServiceNow platform, ensuring timely resolution and accurate documentation to meet SLA requirements. Full ownership of the provisioning process for laptops, desktops, and tablets – from initial request to deployment. Coordinate with internal More ❯

optimising software assets across a diverse vendor and platform landscape, with a strong focus on Microsoft, IBM, Oracle, VMware, Red Hat and Adobe. Experience with Snow License Manager or ServiceNow SAM Pro is desirable, as is a deep understanding of software licensing models and compliance frameworks across the enterprise estate. What you'll be doing Leading the end-to-end … Software Asset Management lifecycle, including procurement, deployment, usage tracking, and retirement. Maintaining and optimising SAM tooling (Snow License Manager or ServiceNow SAM Pro) and IBM Bigfix\ILMT (desirable). Ensuring compliance with software licensing agreements across multiple vendors. Analysing software usage data to identify optimisation opportunities and cost savings. Collaborating with procurement, finance, relationship managers and IT teams to support … Public Cloud platforms. We need you to have Proven experience in a Software Asset Management role. Hands-on expertise in a SAM tooling product with Snow License Manager or ServiceNow SAM Pro highly desirable. Hands-on expertise in BigFix & ILMT and management of Passport Advantage (PA), to support IBM, highly desirable. Strong knowledge of software licensing, compliance, and optimisation strategies More ❯

JOB TITLE: Technical Application Service Specialist SALARY: £43,803 - £50,000 LOCATION: Edinburgh HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in our Edinburgh office About this opportunity Exciting opportunity for a Technical Application Service Specialist to join More ❯

structure and support, including senior analysts on shift with you. The Role You'll be providing end to end support across hardware, software, and user admin, with tools like ServiceNow, Office 365, Active Directory and Windows. The role is based on a weekly rotating evening shift pattern between 12pm and midnight, Monday to Friday. Hybrid working is standard (two days … the team can teach you the hardware side, but you do need to be calm, clear, and confident when talking users through fixes. If you've used tools like ServiceNow or supported remote access, that's a bonus. What's in it for You? 25 days holiday + public holidays Matched pension up to 8% 5% shift allowance on top More ❯