1 to 25 of 26 Permanent Support Analyst Jobs in Scotland

Application Deadline: 30 June 2025 Department: Infrastructure & Support Location: Glasgow Description Working as a member of the wider Infrastructure & Support team, you will provide 1st/2nd line support to ensure the effective resolution of technical issues, the smooth operation of IT systems, and the delivery of high quality service to our end users. As an IT … Support Analyst, you will play a key role in troubleshooting, escalating, and resolving user issues while maintaining a strong focus on customer satisfaction and contributing to the overall reliability of the IT environment. Key Responsibilities User Support Provide support to end users via phone, email, and ticketing helpdesk, ensuring timely and effective communication to issue resolution … standard business software. Setup, troubleshoot, and manage virtual machines using Hyper-V Manager. Create and manage customer file shares using Cerberus FTP Server. Documentation & Asset Management Accurately log all support incidents and service requests in the ticketing helpdesk. Create and maintain internal and user-facing documentation to aid in the accurate resolution of recurring issues. Maintain accurate inventory records More ❯

US, UK and UAE. Design thinking is a cornerstone of our purpose as it has for more than 85 years. We push the boundaries of what is possible to support people and the planet. Reporting to the Manager, Information Technology UK, this role requires that you are client-centric, collaborative, and able to work in a fast-paced and … engineering staff react to Client requests. IT issues, requests, and assigned projects are required to be executed quickly, effectively, and with minimal business interruption. As the IT Systems and Support Analyst, you will be a part of a dynamic global technology team that are focused on maintaining, evolving, and transforming the Company’s technology ecosystem. This role’s … primary focus is our UK technology operations while partnering with the US and CA technology staff. Duties and Responsibilities Supports the ongoing technology requirements, support and vendor management. You will be responsible for deployment, standardisation, and maintenance of “client side” information technology solutions. All technology tasks will be expected to meet (and/or exceed) Service Level Agreements (SLAs More ❯

Immediate start 3 months IT Support Contract Interviews available w/c 20th January About Our Client Our client is a leading player in their industry with several branches spread across the UK. They are renowned for utilising the latest technological advancements to deliver high-quality solutions to their customers. They're looking for a contract IT Support Analyst to start ASAP. 5 days a week on-site and paying around £200 per day (inside IR35/PAYE). Job Description Experience of providing 2nd level IT support in a fast paced working environment Excellent knowledge of MS O365 Experience of supporting MS Azure, Active Directory etc. Hardware build and deployment (Laptops, PCs etc.) Have … ownership of any escalated issues till successful resolution Previous experience working in an ITIL environment The Successful Applicant A successful IT Support Analyst should have: A degree in Computer Science or a related field. Proficient in various IT systems and networks. Strong problem-solving skills. Excellent communication and teamwork skills. Strong knowledge of the Transport & Distribution industry. What More ❯

IT Support Analyst 📌 Glasgow (2 days per week) : £26,000 + bonus | 💻 Fin- Tech Be-IT are delighted to be working with their long standing fintech client on this exciting opportunity. We are searching for an IT Support Analyst to join their growing internal IT team. This is a fantastic opportunity for someone with a strong … foundation in IT support who thrives in a fast-paced, collaborative environment. Key Responsibilities: Provide 1st and 2nd line support via phone, email, and ticketing systems, ensuring timely resolution of technical issues. Troubleshoot hardware, software, and network problems across Windows, macOS, and mobile platforms. Manage onboarding and offboarding processes, including account setup and hardware deployment. Administer Microsoft … Active Directory, and Intune environments. Support virtual infrastructure using Hyper-V and maintain accurate IT asset records. Contribute to internal documentation and continuous improvement initiatives. Ideal Candidate Profile: Minimum 2 years’ experience in an IT support or service desk role. Strong knowledge of Windows 10/11, macOS, Microsoft 365, and networking fundamentals (IP, DNS, DHCP, VPN). More ❯

Social network you want to login/join with: IT Support Analyst (2nd line), Edinburgh col-narrow-left Client: Location: Edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 405263d219c9 Job Views: 2 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: We are excited to offer an IT Support Analyst - a fantastic opportunity to join the Service Desk team at a well-established company in Edinburgh city centre. The IT team is spread across Edinburgh, Glasgow, and London, providing first, second, and third-line support. Team members are actively involved in planning, delivering, and documenting various IT projects. Role Overview: You will be responsible for maintaining and … and develop IT processes. Provide 2nd line application, OS, and hardware support. Resolve user issues and escalate when necessary. Candidate Profile: Essential : Experience with OS and application deployment, technical support across Windows 10, MS Office, Active Directory, MS Exchange, and iOS configuration. Desirable : Experience with iManage, Citrix, Windscribe, Workshare, Mobile Iron, and Mimecast; Patch Management; Service Desk support More ❯

The IT Support Analyst will report directly to the Group Head of IT and will be responsible for providing timely and effective desktop support to all staff via the company helpdesk system. Key duties include managing hardware assets and software licenses through IT systems, as well as generating relevant reports. A strong working knowledge of the Microsoft … systems (Windows 11 and above), Sophos Central, and other common office applications is essential. The business utilizes a wide range of IT systems and solutions, all of which the analyst will be expected to support. The role also involves assisting remote staff using VPNs and other remote access tools. The successful candidate will be responsible for configuring and deploying … IT assets in accordance with company policies and standard configurations. Excellent problem-solving and fault-finding skills are critical. The ability to manage and prioritize support requests effectively, while maintaining a focus on business needs, is essential to succeed in this role. Requirements Strong communication skills, both verbal and written Proven customer service experience Familiarity with Microsoft desktop operating More ❯

Service Desk team. The S+W service desk is an eight person team split across Edinburgh, Glasgow and London. The team rota the provision of first, second and third line support to 500+ users. Outside of the rota, team members are involved in the planning, delivery and documentation of a variety of projects. The role Primary Duties To maintain and … development and documentation of IT procedures and processes. Act as a technical resource in projects as directed by manager. Secondary Duties To provide 2nd line application, OS and hardware support for internal and remote workers. To resolve user issues in a timely fashion and to escalate with relevant details where appropriate. To carry out any other reasonable duties as … requested by manager. Candidate Profile Experience of OS and application deployment. Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration (including EMM experience). Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast. Patch Management. Service Desk experience providing support to a multi-site organisation. Technical Skills/Experience Demonstrates More ❯

Join to apply for the Computing Officer - IT Support Analyst role at The University of Edinburgh Join to apply for the Computing Officer - IT Support Analyst role at The University of Edinburgh Get AI-powered advice on this job and more exclusive features. Job Description Grade UE05: £29,179 - £33,482 per annum + 15% uplift … for shift work Information Services Group Full-time: 35 hours per week Open-ended (permanent) This is an exciting opportunity to join an IT support team in a fast moving environment within a world leading University. We are looking for a Computing Officer to join our team who is able to provide front line support for a broad … per annum + 15% uplift for shift work Information Services Group Full-time: 35 hours per week Open-ended (permanent) This is an exciting opportunity to join an IT support team in a fast moving environment within a world leading University. We are looking for a Computing Officer to join our team who is able to provide front line More ❯

the heart of our business and we believe in empowering our colleagues to develop their skills, make decisions and take on new responsibilities. In the role of IT Application Support Analyst, you will provide reactive and proactive 2nd line application support to end users. Troubleshoot and resolve incidents and questions relating to applications, systems, and business processes. … you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations. To succeed in this role you will need: Strong practical experience in IT change management. Experience of managing internal and external key delivery partners and teams. … Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect. Your health, safety, and wellbeing are really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services, and More ❯

Application Support Analyst - Glasgow Head Resourcing is delighted to be partnering with one of Scotland’s leading mutual financial services organisations as they look to recruit an experienced Application Support Analyst to join their Glasgow-based technology team. This is an excellent opportunity to become part of a collaborative IT function that plays a central role … in supporting both internal operations and customer facing services. Reporting to the IT Application Support Manager, the successful candidate will be responsible for delivering first-line support for a range of critical business applications. Key Responsibilities: Act as the initial point of contact for application support queries, investigating and resolving day-to-day technical issues. Perform basic … packages and monitoring automated workflows. Collaborate closely with stakeholders across different departments to ensure issues are resolved effectively and promptly. Escalate complex or unresolved problems to the second-line support team, ensuring all relevant triage information is captured. Work alongside developers and IT specialists to enhance support efficiency. Provide consistent reporting on support requests and their outcomes. More ❯

Join to apply for the IT Support Analyst role at EQ Accountants, part of the Sumer Group 3 days ago Be among the first 25 applicants Join to apply for the IT Support Analyst role at EQ Accountants, part of the Sumer Group Description At EQ Accountants, we believe that at the core of our success … creating a One EQ ethos that brings our values to life. At EQ, our values are central to everything we do. They guide how we show up, how we support one another, and how we grow together: We Shine Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness … brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel More ❯

IT Support Analyst Application Deadline: 30 June 2025 Department: Technology Employment Type: Permanent Location: Dundee Description At EQ Accountants, we believe that at the core of our success is our people. We are more than just a team of financial experts; we are partners in our clients’ journeys. For over 20 years, we have taken pride in championing … creating a One EQ ethos that brings our values to life. At EQ, our values are central to everything we do. They guide how we show up, how we support one another, and how we grow together: We Shine Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness … brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel More ❯

IT Support Analyst Application Deadline: 30 June 2025 Department: Technology Employment Type: Permanent Location: Forfar Description At EQ Accountants, we believe that at the core of our success is our people. We are more than just a team of financial experts; we are partners in our clients’ journeys. For over 20 years, we have taken pride in championing … creating a One EQ ethos that brings our values to life. At EQ, our values are central to everything we do. They guide how we show up, how we support one another, and how we grow together: We Shine Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness … brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel More ❯

creating a One EQ ethos that brings our values to life. At EQ, our values are central to everything we do. They guide how we show up, how we support one another, and how we grow together: We Shine Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness … brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel … IT infrastructure, you’ll help to optimise business performance and enable the firm to achieve its long-term goals. Your ‘go to’ person is the Servicedesk Manager, who will support and challenge you not only to succeed in your role but to realise your potential and career aspirations at EQ. Key Responsibilities In this role, your aim is to More ❯

creating a One EQ ethos that brings our values to life. At EQ, our values are central to everything we do. They guide how we show up, how we support one another, and how we grow together: We Shine Together: We celebrate everyone's individuality and work as one team. We Do the Right Thing: We act with kindness … brave as we make a difference, every day, for our clients and communities. There has never been a more exciting time to join EQ! Role overview As an IT Support Analyst your ability to provide support services including fixing and maintaining hardware and software, providing network support and installing I.T equipment is essential. You will excel … IT infrastructure, you’ll help to optimise business performance and enable the firm to achieve its long-term goals. Your ‘go to’ person is the Servicedesk Manager, who will support and challenge you not only to succeed in your role but to realise your potential and career aspirations at EQ. Key Responsibilities In this role, your aim is to More ❯

To P rovide first-line support for our global ERP systems, currently Microsoft Dynamics AX 2012, transitioning to D365 Finance & Operations. This role will be responsible for troubleshooting, user support, system monitoring, and assisting with the transition to D365. The ideal candidate will have experience in ERP application support, working with business users across multiple regions, and … such as finance, procurement, inventory, projects, and manufacturing. Directly Reports To Business Systems Manager Internal relationships ERP Users & D365 Project Team members external relationships Main Responsibilities Deliver first-line support for AX 2012 and D365 F&O across various regions, including the UK, US, Canada, Australia, the Middle East, and Qatar. Diagnose and resolve system issues promptly to support end-users effectively. Escalate more complex problems to second-line and third-line support required. Contribute to user training and documentation on common issues and best practices. Assist with ERP upgrades, patches, and system testing during the D365 implementation. Collaborate with finance, procurement, inventory, and project teams to maintain efficient ERP processes. Monitor system performance and report critical More ❯

Silicon Valley, New York City, Salt Lake City, Chicago, London, Edinburgh, Pune, and Dubai. The Role As part of the broader Addepar Go-To-Market organisation, the Data Client Support team is responsible for ensuring our customers receive first-class support experience and are able get the most value out of their data in Addepar. The Data Client … Support group sits at the nexus of Addepar's activity and requires daily communications with clients, data providers, and other personnel across the company. What You’ll Do Address client inquiries related to Addepar’s portfolio data feeds and on general data product functionalities within established SLAs. Manage and complete requests from internal Data teams that require client outreach More ❯

in technology to transform the way it works. This is a great opportunity to be part of a collaborative, inclusive, and purpose-driven environment. The Role: As an Application Support Analyst ERP, you'll work within a small, agile team supporting key up-to-date applications across Commercial and Finance. Your focus will be on delivering innovative, user … friendly solutions that enhance business processes, enable smarter decision-making, and support teams to thrive. Essentially, you will be acting as a bridge between business needs and technical solutions. You'll collaborate closely with stakeholders to configure, maintain, and improve ERP and associated systems, while also playing a key role in user training and ongoing technical support. This is … more than just support; it's about delivering solutions that make life easier for users across the business. What You'll Do: Configure and support ERP and related systems Collaborate with product teams and stakeholders to improve business processes Develop technical documentation and deliver training Provide 2nd-line technical support and resolve issues Contribute to product demos More ❯

Specialist Head Hunter - Change, Digital, Design & IT at McFall Recruitment Limited We’re looking for an IT Support Analyst to join our clients Edinburgh office, providing second- and third-line support for their Practice Management System. If you love problem-solving, collaborating across teams, and ensuring seamless system performance, this could be the perfect role for you … experience is a big plus!). Conducting testing to ensure smooth system operations. Passion for finding solutions and proactively improving processes - updating process documents. If you’re an IT support professional with strong problem-solving skills, technical expertise, and a collaborative mindset, we’d love to hear from you! Please send me your CV, along with your current situation More ❯

heart of the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services. This role will report into the IT Application Support Manager and be focussed on 1st line support of software applications used within Scottish Friendly. Key responsibilities First line assistance in the form of day-to-day acknowledgement … and analysis of support requests made to our IT Infrastructure and Development teams. Taking appropriate action to resolve support requests. Escalating more complex requests to 2nd Line Support and providing appropriate triage information. Writing SQL scripts to help basic analysis of problems raised. Executing SSIS packages as part of regular support requests. Liaise with stakeholders across … and Specialists within the IT teams. Provide regular reporting of BAU requests and resolutions made to the IT teams. Qualifications and skills Previous experience of working in IT Application support or related teams. A good understanding of SQL (Oracle/Microsoft). Familiar with SQL Server Management Studio, SQL Agent and SSIS error handling. Ability to use initiative and More ❯

Business and Systems Support Analyst Location - RNAD Coulport, Helensburgh Package - 30,860 - 40k (Depending on experience and suitability for the role) Working pattern - 07:15 - 16:45 Monday - Thursday Let us introduce the role As a Business and Systems Support Analyst, you will be responsible for the maintenance and continual improvement of information management systems within … process improvements, local IT solutions and supports wider enterprise projects. You will play a vital role, supporting in the implementation of business systems at Coulport and providing information management support to all functions, identifying and evaluating relevant solutions to local system and process problems. Key Responsibilities: Supporting with the development of current and new information management methods and systems … within the production area and across other AWE areas. Support and assist the Coulport ABL lead of AWE led modernisation and digitisation projects in support of business delivery. Deliver training and implementation activities as required to ensure business improvements are successfully implemented. Support business areas in developing process maps for improvement projects, assist in creating ABL Management More ❯

Business and Systems Support Analyst Location - RNAD Coulport, Helensburgh Package - £30,860 - £40k (Depending on experience and suitability for the role) Working pattern - 07:15 - 16:45 Monday - Thursday Let us introduce the role As a Business and Systems Support Analyst, you will be responsible for the maintenance and continual improvement of information management systems within … process improvements, local IT solutions and supports wider enterprise projects. You will play a vital role, supporting in the implementation of business systems at Coulport and providing information management support to all functions, identifying and evaluating relevant solutions to local system and process problems. Key Responsibilities: Supporting with the development of current and new information management methods and systems … within the production area and across other AWE areas. Support and assist the Coulport ABL lead of AWE led modernisation and digitisation projects in support of business delivery. Deliver training and implementation activities as required to ensure business improvements are successfully implemented. Support business areas in developing process maps for improvement projects, assist in creating ABL Management More ❯

features. Direct message the job poster from Engage Talent Partners Recruitment Consultant at Engage Talent Partners Engage Talent Partners are working with out client to recruit for an ERP Support Analyst based in Aberdeen. The company is undergoing significant growth, offering excellent opportunities for development, training and progression. As a member of an established team, you will be … responsible for the implementation, maintenance and optimisation of the ERP systems. Key Responsibilities: Deliver first line support across various regions. Diagnose and resolve systems issues promptly to support end-users effectively. Escalate more complex issues to second and third-line support required. Assist with user training and documentation on common issues and best practices. Assist with ERP … flexible working hours, and attractive staff benefits. Please send your CV for immediate review. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Analyst Industries Oil and Gas, Services for Renewable Energy, and Engineering Services Referrals increase your chances of interviewing at Engage Talent Partners by 2x We’re unlocking community knowledge in More ❯

Law Graduate/Junior Support Analyst (Legal Tech) Excellent Salary Permanent Glasgow or Edinburgh Posted Date 20/06/25 CVs ASAP Start date Jun 25 - Sep 25 Meraki Talent's global and market leading Legal clients are hiring for a Support Analyst. This is an exciting opportunity for someone who is looking to kickstart their … to someone who is a law graduate who is passionate about technology or someone who currently has experience in a legal tech position. Responsibilities of the Graduate/Junior Support Analyst (Legal Tech) Assisting users to resolve queries and escalating any issues to other teams if required Becoming a true expert with house systems such as HighQ, AI … Platforms and Litera transact Help with the process of upskilling both internal and external clients to ensure great user experience Provide admin support for product managers and admitting regular user and project archiving Background of the Graduate/Junior Support Analyst (Legal Tech) Open to a law graduate who is more interested in a technology based career More ❯

Social network you want to login/join with: Senior IBM Power Systems Support Analyst, glasgow col-narrow-left Client: Getronics Location: glasgow, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Getronics is a global leader in technology solutions with a … to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Senior IBM Power Systems Support Engineer to join our team in the UK! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed work/life … and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics! 24/7 advice and support across a wealth of topics with free access to our Employee Assistance Programme To give back to the community and in support of our global ESG programme, you More ❯