Level 2 (L2) - TechnicalSupportEngineer - Amazon Connect & Telephony - Outside IR35 6 month contract Role Summary The L2 TechnicalSupportEngineer provides advanced troubleshooting and resolution for Amazon Connect and telephony issues. This role supports configuration, integration, and performance monitoring tasks. Key Responsibilities - Investigate and resolve escalated incidents related to call flows, IVR, agent … profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical input. - Document solutions and update knowledge base articles. … Required Technical Skills - Hands-on experience with Amazon Connect, SIP trunking, and telephony protocols. - Knowledge of AWS services and contact center architecture. - Experience with call flow design and troubleshooting. - Familiarity with network diagnostics and voice quality monitoring tools. - Ability to script and automate routine tasks using Python or PowerShell. Qualifications - Bachelor's degree in Computer Science, Engineering, or related More ❯
TechnicalSupportEngineer - Stampede Leith, Edinburgh (onsite mainly) £30 - £35k Bright Purple are exclusively recruiting for Stampede in Edinburgh who are a scaling B2B SaaS company with bold plans in the hospitality tech sector. Stampede are building huge momentum and need talented people with a positive can-do attitude to mirror their own ways. They are looking … for an experienced TechnicalSupportEngineer who can deal with a range of issues technicalsupport issues (connectivity/Wi-Fi/networking issues etc) and be client facing to resolve any issues with aplomb.Stampede build powerful software that helps hospitality venues connect with their customers, drive revenue, and run smarter businesses whilst championing customer … buzzing office in Leith with genuine collaboration, local decision-making, and a team that enjoys showing up. They are flexible but defo office first. What Youll Do: As a TechnicalSupportEngineer, youll be at the heart of the company. You will collaborate with clients to resolve technical issues or queries and internal teams to ensure More ❯
Part Time TechnicalSupportEngineer - Stampede Edinburgh, Leith (onsite mainly) Saturday and Sunday, with option for a weekday too £30 - £35k (pro rata) Bright Purple are exclusively recruiting for Stampede in Edinburgh who are a scaling B2B SaaS company with bold plans in the hospitality tech sector. Stampede are building huge momentum and need talented people with … a positive can-do attitude to mirror their own ways. They are looking for an experienced TechnicalSupportEngineer who can deal with a range of issues technicalsupport issues (connectivity/Wi-Fi/networking issues etc) and be client facing to resolve any issues with aplomb.Stampede build powerful software that helps hospitality venues … buzzing office in Leith with genuine collaboration, local decision-making, and a team that enjoys showing up. They are flexible but defo office first. What Youll Do: As a TechnicalSupportEngineer, youll be at the heart of the company. You will collaborate with clients to resolve technical issues or queries and internal teams to ensure More ❯
Part Time TechnicalSupportEngineer - Stampede Edinburgh, Leith (Hybrid) Saturday and Sunday, with option for a weekday too £30 - £35k (pro rata) Bright Purple are exclusively recruiting for Stampede in Edinburgh who are a scaling B2B SaaS company with bold plans in the hospitality tech sector. Stampede are building huge momentum and need talented people with a … positive can-do attitude to mirror their own ways. They are looking for an experienced TechnicalSupportEngineer who can deal with a range of issues technicalsupport issues (connectivity/Wi-Fi/networking issues etc) and be client facing to resolve any issues with aplomb.Stampede build powerful software that helps hospitality venues connect … office in Leith with genuine collaboration, local decision-making, and a team that enjoys showing up. They are flexible but defo office first. What You'll Do: As a TechnicalSupportEngineer, you'll be at the heart of the company. You will collaborate with clients to resolve technical issues or queries and internal teams to More ❯
Job Title: Support Engineering Location: Faslane - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Negotiable dependant on experience What you’ll be doing: Provide technical guidance and documentation to support the ongoing operation of Astute Class Submarines including platform technical information … response to engineering queries raised by the MOD Design Authority Act as point of contact for customer queries from Ministry of Defence (MoD) reaching out to wider team for support, and working alongside the customer in a collaborative manner Provide support across the In-Service Engineering functional areas, focusing on Platform, Mechanical/Electrical, Safety and Environmental, Design …/or suitable background in Maritime engineering employment with Platform Mechanical/Electrical domains Experience in a Customer facing role, be an experienced and skilled communicator and have good technical report writing skills Knowledge/experience of the Submarines or Maritime domain Desirable: Knowledge of the engineering lifecycle and Systems Engineering IEng/Eng Tech accreditation, or be able More ❯
