2 of 2 Permanent Ticket Management Jobs in Scotland

this role, you will: Log, categorise and triage incoming incidents and service requests. Carry out initial investigation and troubleshooting, escalating where required. Maintain accurate ticket updates, including customer communication and root cause analysis. Support releases and configuration changes following change management processes. Assist with routine maintenance and proactive … system health checks. Participate in a 247 on-call support rota. Required Experience Proven commercial 1st line application support experience. Strong ticket management and prioritisation skills (incident vs request). Confident troubleshooting mindset with good evidence gathering. Clear written and verbal communication skills. Comfortable working to SLAs ...

essential Experience managing escalations and customer-facing technical issues A passion for coaching, mentoring, and developing team performance Experience improving support processes, ticket management, and service delivery metrics Excellent communication skills and the confidence to engage with stakeholders at all levels A proactive, solutions-focused mindset with ...