City, Edinburgh, United Kingdom Hybrid / WFH Options
Esri Ireland
contribute towards the delivery of planned activities and coordinate changes to services. You will be responsible for providing customers with ongoing performance reporting and trendanalysis adding insight and recommendations to provide value to the customer. Knowledge of Esri products is an advantage but not essential for this … to environments. Incident management : Lead on incident management for your customers, collaborating with colleagues and ensuring clear regular communications with the customer. Support and trendanalysis :Monitor incident trends and adopt a proactive approach to addressing service-related issues. Report on service performance : provide customers with ongoing performance More ❯
for first-time resolution. Prioritize incidents based on urgency. Address incidents via phone, email, and MS Teams. Own incidents from contact to resolution. Conduct trendanalysis to reduce incidents. Contribute to IT's vision as the firm's Technology partner. Perform operational activities including incident calls and capacity More ❯
for first-time resolution. Prioritize incidents based on urgency. Address incidents via phone, email, and MS Teams. Own incidents from contact to resolution. Conduct trendanalysis to reduce incidents. Contribute to IT's vision as the firm's Technology partner. Perform operational activities including incident calls and capacity More ❯
party risk management. Experience managing data breaches, incident response planning, and regulatory reporting obligations. Ability to analyze large-scale privacy risk data, conduct compliance trendanalysis, and leverage automation/tools for effective data protection monitoring. Experience working with data security teams, IT, and legal teams to ensure More ❯
