Head of Service Management for CTO
Sheffield, Yorkshire, United Kingdom
HSBC
Reliability - Align platform resilience initiatives and participate in scenario planning. Service Level Management - Monitor and report on SLOs, SLAs, and performance indicators. CSDM/CMDB - Ensure platform assets and dependencies are well-modelled and maintained. Operational Excellence & Resilience Monitor and continuously improve key KPIs: incident trends, recovery time, change success … or developer tooling environments. Proven ability to operationalize global service management frameworks across engineering teams. Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management. Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations. Technically fluent across infrastructure, cloud-native More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: