1 to 2 of 2 Permanent IT Support Technician Jobs in Sheffield

Job summary Previous candidates need not apply. This is a technical position required to provide 1st and 2nd line technical support with the knowledge and skills to provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is … service levels for all staff within Sheffield Health and Social Care NHS Foundation Trust (SHSC) as well as those working remotely from additional sites. IT Service Desk Staff are responsible for the recording, triaging and classification of incidents and for resolving incidents at the first line or for escalation … as quickly as possible and to the satisfaction of the end user. This team is also responsible for the management of High Severity Service Support Incidents and communication with end users relating to the availability of the live service. Main duties of the job The successful applicant will be more »

Start your IT career with a global leader in new technologies! Thales in the UK, part of the Thales Group, uses technology for the nation’s benefit, developing world-leading capabilities that help their customers think smarter and act faster. Their UK operations cover all Thales’ key business sectors … covering aerospace, defence, digital security and space. Thales in the UK is currently seeking an IT Apprentice for one of their sites in Doncaster. The purpose of this role is to work as part of the UK Service Desk Team, covering IT support to all UK business … date where applicable. Providing a high level of first time fix for all incidents. Escalating incidents to the next level of management or technical support where SLA timescales are reached. Ensuring regular updates are provided to the customer until incidents are resolved. Assisting with User account creation in Active more »