Swallownest, Sheffield, South Yorkshire, England, United Kingdom Hybrid/Remote Options
Big Red Recruitment
teams in a service-driven environment (essential) A background delivering technology services into retail or hospitality sectors (desirable) Experience working with ITIL frameworks (desirable) Proficiency across the Microsoft stack, ITSM tools, WMS platforms, and related systems Strong operational planning skills, including forecasting, resource modelling, and capacity planning Experience managing supply chain or logistics support functions Experience negotiating commercial contract terms More ❯
Sheffield, South Yorkshire, England, United Kingdom
Elevation Recruitment Group
delivery through Jira, including ticketing and small project workflows Leading and developing the Helpdesk team through coaching, mentoring and performance management Identifying areas for improvement and implementing best practice ITSM processes Monitoring business data, service performance, and relevant budgets This is a role for a confident, people-focused technical leader who enjoys being hands-on while developing others. You will … Helpdesk roles, with experience in a supervisory or team lead capacity Experience working in a manufacturing or industrial environment Strong troubleshooting expertise across Windows 10 & 11, basic networks and ITSM processes Working knowledge of Jira and Google Workspace Experience supporting Citrix environments Excellent communication skills with the ability to engage at both technical and non-technical levels Experience supervising remote More ❯
