2 of 2 Permanent ITSM Jobs in Sheffield

with globally distributed teams service teams. Lead through influence in a matrix environment, taking accountability for outcomes. What youll need Experience: Experience in IT service management or operational leadership, such as service desk, team leader or similar roles. Experience managing performance, stakeholders or service delivery environments. Skills and behaviours … influencing skills. Resilient and comfortable working in a fast-paced, high-demand environment. Desirable: ITIL knowledge or certification. Experience with ServiceNow or similar ITSM tools. Experience working in large or complex service environments. ...

IT Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will lead … recovery activities Maintain governance artefacts and ensure compliance with internal and regulatory standards What you'll need to succeed Proven experience within Enterprise IT Service Management/IT Operations Strong understanding and practical application of ITIL (ideally ITIL 4) Experience leading governance forums such as Change Advisory Boards (CAB) Solid ...