6 of 6 Permanent ITSM Jobs in Sheffield

and working with the team to ensure that we work on tickets within the agreed Service Level Agreements for the business. Your main role will be working on our ITSM tool Halo to ensure that tickets are picked up, worked on within the SLA’s, and escalating tickets to either 3rd parties or internally to resolve more complex issues. You More ❯

Responsibilities Act as the first point of contact for all incoming support requests via phone, email, and ticketing system. Log, categorise, and prioritise incidents and service requests in the ITSM system. Assign tickets from the unassigned queue to the appropriate team or engineer. Troubleshoot and resolve 1st line issues related to desktops, laptops, printers, mobile devices, and common software applications More ❯

specific SLAs. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯

telecoms). Strong commercial acumen and stakeholder management skills. Preferred Qualifications Bachelor's degree in Supply Chain, IT, or related field. CIPS or CPSM certification. Familiarity with ITAM/ITSM tools (e.g., ServiceNow, Lansweeper). Core Competencies Strategic thinker with a knack for long-term planning. Expert negotiator with strong influencing skills. Analytical mindset with financial forecasting capabilities. Relationship builder More ❯

telecoms). Strong commercial acumen and analytical skills. Excellent stakeholder engagement across IT, Legal, Finance, and suppliers. Desirable Extras: IT degree, CIPS or CPSM certification. Familiarity with ITAM/ITSM tools like ServiceNow or Lansweeper. You'll play a pivotal role in shaping the client's IT supply chain strategy, driving innovation, and delivering real business value. More ❯

experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments. Proven ability to operationalize global service management frameworks across engineering teams. Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management. Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations. Technically fluent across infrastructure, cloud More ❯