9 of 9 Permanent Service Delivery Jobs in Sheffield

public services. The Role The postholder will lead the team responsible for the support, development and continuous improvement of the Council's Mobile Device Service, Storm Corporate Telephony platform and associated digital services. These services support front-line service delivery, customer contact and staff connectivity, enabling residents … employees to access information, communicate effectively and interact with Council services through a range of channels. The role manages operational delivery, development activities, service improvements and programme work, ensuring resources, priorities and risks are effectively balanced. This includes initiatives such as workforce management (WFM) development, channel shift ...

number two, running the business day to day so the CEO can focus on strategy and growth. We have three main teams: Fibre Network Delivery, Service Delivery, Network and Platform. Across Fibre Network Delivery and Service Delivery you’ll line manage around 10 people ...

facing systems and products such as My Account, online forms, digital customer journeys, workflow automation and integrations with corporate systems. The role oversees operational delivery, platform development, service improvement initiatives and programme activity, ensuring resources, priorities and risks are effectively balanced. Working collaboratively across Digital Innovation and wider … council services, the postholder plays a key role in improving customer experience, driving digital transformation and supporting the delivery of organisational objectives. Key Responsibilities Manage the specialist team responsible for the support, development and continuous improvement of the CRM platform and associated digital services. Oversee the development pipeline, platform ...

that drive new business acquisition, maximise customer retention, and increase revenue from existing clients. Working closely with the leadership team, marketing, technical consultants, and service delivery teams, you will play a key role in shaping the company's growth strategy and ensuring sales targets are consistently achieved. … accounts. Support Account Managers in identifying cross-sell and upsell opportunities. Drive customer retention and long-term contract value. Ensure customers receive exceptional service and strategic account planning. Commercial Management Monitor sales metrics, pipeline health, conversion rates, and team performance. Support complex negotiations and contract discussions. Work alongside technical ...

organisation's information systems and IT infrastructure. The role leads the IT team, ensuring high-quality technical support, secure operations, and the effective delivery of technology services that support business objectives. You will manage the IT team, including the IT Lead Administrator, a Front of House IT Support apprentice … third-party support; providing leadership, mentoring, workload management, and performance oversight while ensuring exceptional service to all users. Key Responsibilities Leadership and Team Management Lead, manage and develop the IT team. Set objectives, monitor performance, conduct regular reviews and annual appraisals. Allocate work and prioritise support requests. Provide coaching ...

requirement to be part of an on call rota and out of hours working is available. What you’ll be doing Accountable for Operational Service Delivery including Proactive risk management – identify issues and take personal action to mitigate the risk Reactive incident management – take personal action … with a sense of urgency to minimise business impact with clear stakeholder communication throughout Responsible for ensuring any loss of service is restored within SLA following an infrastructure incident and completion of a comprehensive fault investigation to prevent reoccurrence; Manage deployment of prevention of reoccurrence mitigations across the estate. ...

lead the IT function, ensure secure, reliable operations, and align technology with business goals. You will manage the IT team, oversee security and service delivery, and drive strategic digital initiatives across the organisation in the UK and USA. The role requires proven leadership, strong project management, and experience ...

Education The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included. Join the service shaping Sheffield’s digital future. IT and Digital Innovation combines secure and resilient technology with accessible service design, data, innovation and major programme … technology to transform how the Council operates and delivers services for residents, businesses and staff. Application Development and Support The Applications Development and Support Service provides specialist application support, technical expertise and service development for the systems that enable Sheffield City Council and schools to deliver high-quality ...

memberships required for this job have also been included. Join the Team Shaping Sheffield’s Digital Future ICT & Digital Innovation – Digital Transformation and Programmes Service Be part of the transformation. Deliver change that matters. At Sheffield City Council , we're delivering one of the most ambitious digital transformation agendas … technology's sake. Our team delivers Digital and IT change that directly improves services for residents, communities, and council staff. From digital self-service and automation to data-driven decision-making and major business transformation programmes, your work will help create more efficient, modern, and responsive public services. Work ...