2 of 2 Permanent Service Management Jobs in Sheffield

time, Permanent About the Role Our client is looking for an experienced and proactive IT Operations & Infrastructure Manager to lead the day-to-day management, performance and development of their IT infrastructure and support services. Based in Sheffield with a hybrid working arrangement, you'll play a key role … cloud technologies. Delivering and managing IT support services within a business environment. Microsoft Entra ID (Azure Active Directory) and Microsoft security technologies. IT service management principles and best practices. Managing third-party suppliers and service providers. Strong troubleshooting, analytical and problem-solving skills. Excellent communication and stakeholder ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...