Senior 1st Line Support Analyst
- Hiring Organisation
- Intercity Technology Limited
- Location
- Shefford, Bedfordshire, South East, United Kingdom
- Employment Type
- Permanent
Freshdesk, or Jira. Comfortable using remote support tools (e.g. TeamViewer, AnyDesk, SCCM). Confidence in reviewing ticket quality and supporting others to improve. Strong communication skills and a calm, structured approach under pressure. Skills & Competencies: Strong problem-solving ability with a proactive mindset. Highly organised with good time … holidays), increasing with service. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. About The Company Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services ...