1 of 1 Permanent Incident Response Jobs in Shoreham-by-Sea

single point of operational contact across these critical areas, managing day-to-day service operations for allocated customer accounts whilst also coordinating major incident response across the wider service estate. This is a fast-paced, customer-facing role where calm decision-making, clear communication and a genuine drive … emails professionally, setting and resetting customer expectations as needed. Act as the customer advocate internally, ensuring feedback is relayed to relevant teams. Act as Incident Manager for major incidents, applying consistent criteria and procedures across all service divisions. Coordinate cross-functional responses, maintain communication with stakeholders, provide timely updates ...