2 of 2 Permanent Line Management Jobs in Shrewsbury

Year-round Holiday Celebrations Flexible Working Options A Day to Make a Difference Standard hours are from 9.00am to 5.30pm, there's flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours). Croud is an equal opportunity employer and does not discriminate on the grounds of More ❯

hours of Monday - Friday 8:30am – 5:00pm/9:00am – 5:30pm. Your responsibilities day to day will be: Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on CRM system, ensure SLAs are met and notes are kept up to date on ongoing cases. Resolve all … owned’ queries in line with company guidelines/SLAs. Manage customer expectations always – quoting realistic timeframes to complete tasks. Pass any sales opportunities identified through customer conversation to the Account Manager. Ensure Salesforce rules are adhered to in line with company requirements. Continual Improvement - Identify process or procedures, providing evidence of change details/benefits to the Line Manager. Keep up to date on the Radius Telecoms & IT product portfolio. Complete purchasing in line with company guidelines – ensuring best price is achieved and credit vet is completed where necessary. Qualifications Experience in an admin heavy/office environment. Telecoms knowledge/experience in the industry is preferred. The ability to prioritise tasks, with strong organisational and More ❯