2 of 2 Permanent Stakeholder Management Jobs in Shrewsbury

managing or leading a Service Desk or technical support team Strong technical understanding of Microsoft 365, Azure, Intune/Endpoint Manager, and modern device management Solid grasp of ITIL frameworks and service management principles Excellent leadership, communication, and stakeholder-management skills Ability to analyse service performance ...

Responsibilities Lead and optimise service delivery for Microsoft Cloud solutions, including Microsoft 365, Azure, Intune, Entra ID, and Microsoft Security services Own SLA management, service governance, and escalation processes across cloud and infrastructure operations Collaborate closely with technical teams to ensure effective resolution of incidents, changes, and problems within … service delivery Solid understanding of ITIL frameworks and modern cloud service operations Experience managing escalations, service reviews, and cloud-based SLAs Excellent communication and stakeholder management skills Ability to work across cross-functional technical teams Familiarity with Microsoft service management tooling (e.g., Azure Monitor, Endpoint Manager, Defender ...