Service Delivery Team Leader
- Hiring Organisation
- Prince Personnel Limited
- Location
- Shrewsbury, Shropshire, West Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
empathetic communication to clients and stakeholders Act as the escalation point for complex service queries requiring cross-team coordination Collate and submit performance data, including activity volumes, timelines, feedback, and outcomes Maintain internal dashboards and support reporting for governance and operational reviews Supervise and support the development … Customer Services Advisors Contribute to SOPs, training materials, and process improvements Ensure all records meet confidentiality, data protection, and audit requirements Promote accessibility, inclusion, and service excellence across all interactions Experience & Skills Essential: Experience in service coordination, administration, or operational support Strong communication and interpersonal skills High attention