4 of 4 Permanent ITSM Jobs in Shropshire

Baan preferred. Experience with SQL, reporting, analytics, integrations, or data management. Experience with Microsoft Power BI, Power Apps, or Power Automate. Familiarity with IT service management Candidate Profile The successful candidate will be a practical, organized, and collaborative business-systems professional who can understand complex manufacturing requirements and translate them ...

this role, and 60% of your working time will need to be office based.Person specificationYour responsibilities will include, but not be limited to:Govern ITSM processes using ITIL 4 best practices.Oversee incident and problem management.Maintain accurate configuration and asset data.Provide change and release governance.Monitor performance and report on KPIs.Engage stakeholders … with the ability to collaborate across teams and organisational boundaries.Be pragmatic and persuasive with strong negotiation skills.Essential Criteria Experience of working in an IT Service Management or Service Delivery role, contributing to the effective operation of live IT or digital services within a structured service management framework (for example ITIL ...

engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.Job descriptionAs Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics ...

work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.Do you have a good awareness of IT, service management and have good communication skills Do you thrive in a collaborative environment and are great at building and maintaining positive relationships If so, continue … develop a good understanding of the CDIO & Enterprise Live Services processes and accountabilities.Essential Criteria Experience managing and governing Service Catalogue data.Experience of IT Service Management processes.Experience and operational knowledge of using ServiceNow.Strong stakeholder management, communication and influencing skills with a proven ability to communicate effectively at all levels.Ability to analyse ...