IT Service Delivery Lead/Senior Service Manager
- Hiring Organisation
- Marstep Resourcing Solutions
- Location
- Whitchurch, Shropshire, West Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance 5. KPI & Performance Management Own and drive service KPIs, including: SLA performance Ticket ageing and backlog Escalation rates and repeat issues KPIs are used to improve outcomes, not just produce reports. 6. Process & Structure Improvement Continuously ...