3 of 3 Permanent Service Management Jobs in Shropshire

collaboration platforms used across complex technical programmes.What you'll be doingAdministering and supporting Jira, Confluence, Bitbucket and Bamboo.Delivering platform upgrades, migrations and consolidations.Configuring Jira Service Management, including queues, SLAs and automation.Performing technical health checks and platform optimisation.Developing integrations using APIs and scripting.Supporting CI/CD automation for application … delivering Atlassian solutions.Strong administration experience with Jira and Confluence.Experience delivering Atlassian upgrades and migrations.Atlassian certifications or Technical Migration accreditation.Administration experience with Bitbucket and Bamboo.Jira Service Management configuration experience.Knowledge of APIs, scripting and system integrations.Experience supporting CI/CD tooling and automation.Strong communication skills and experience working within Agile ...

infrastructure engineers with onsite hardware checks, installations, network troubleshooting, and maintenance. Log, update, and manage support tickets accurately, ensuring incidents are resolved within agreed service levels. Take ownership of support requests from initial diagnosis through to resolution. Develop knowledge of customer OT applications and maintain accurate technical documentation. Support … stay up to date with industry developments. Essential Skills & Experience Good knowledge of computer hardware, Windows operating systems, and networking. Experience using IT service management or helpdesk ticketing systems. Strong documentation skills using Microsoft Office. Excellent communication and customer service skills. Ability to troubleshoot technical issues independently ...

Monitors and reports on demand performance using ServiceNow, identifying constraints, risks, and opportunities for improvement across the portfolio. \n Drives continuous improvement in demand management processes, promotes best practice, and supports enhanced colleague and stakeholder experience. \n\n About you. \n \n Relevant experience in a Technology or Business … related environment, or an equivalent qualification, with a strong understanding of ITIL, PMO frameworks, and recognised best practice for portfolio, programme, and service management. \n Experience supporting IT/digital transformation and demand management within complex or regulated environments, with understanding of end-to-end service ...