Slough, Berkshire, South East, United Kingdom Hybrid / WFH Options
Fdo Consulting Limited
client are looking for a Senior Contact Centre Engineer with good knowledge of Amazon Connect. In this key role you will be responsible for the development, deployment, maintenance and management of the Amazon Connect contact centre including digital routing, management of user services within Amazon Connect, and to offer training and support on AWS solutions to IT Digital … and Data Teams. Key accountabilities include - Support the Telecoms Manager with relevant contact centre and telecoms upgrade projects. Direct and work with 3rd party providers. Asset management. Create and update technical documentation. Represent telecoms at CAB and TDA meetings. Ensure compliance with security, governance and FS regulations. To be considered you will have the following experience - Prior knowledge deploying More ❯
Slough, Berkshire, United Kingdom Hybrid / WFH Options
Pension Protection Fund
Services Directorate, you will be responsible for designing, configuring, testing, deploying, and supporting desktop technologies in a distributed, Cloud First environment. The post holder will lead vulnerability and patch management, build and deploy software packages to workstations, resolve complex IT incidents, fulfill service requests, deliver technical work packages, automate and optimize support practices, and provide exceptional service delivery and … with significant technical experience supporting Microsoft and Cloud technologies within a 2nd or 3rd line (or 2.5 line) role, in a customer-service focused environment, ideally from a pensions, assetmanagement, or investment background. You should have experience providing technical support for solutions across PPF's IT products and services portfolio. Proficiency in EUC support and maintenance covering … Azure, M365, Teams, Endpoint Manager, PowerShell Scripting, PowerAutomate, Power BI, including Vulnerability, Information Security & Compliance Management, SFTP, 3rd Party Applications, and Diagnostic and Remediation Tools is required. An inquisitive mindset and mentoring experience to facilitate knowledge transfer to less experienced colleagues are a plus. Sound like you? Apply now . In return, we offer a challenging role within a More ❯