Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)
slough, south east england, united kingdom
Palo Alto Networks
which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices. Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction. Triage and resolve … is essential to obtain UK Security Clearance and is a strict hiring requirement. Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively. Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries. In-depth understanding of public cloud platforms and deployment best … practices. Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE). Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks. Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations. Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical. Skilled More ❯
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