4 of 4 Permanent SLA Jobs in Slough

Line Support role Good knowledge of Microsoft environments, Windows and Office applications Experience with Active Directory and ITSM/ticketing systems Comfortable working towards SLA and KPI targets Excellent communication and customer service skills A friendly, approachable personality with a proactive, problem-solving mindset What ...

satisfaction. Ideal candidates will have 2 years of remote IT service desk experience, familiarity with Windows and Office, and knowledge of ITSM tooling and SLA targets. The role offers strong learning opportunities and growth within QA. #J-18808-Ljbffr ...

with travel across the UK. You will work on screens, projectors, LED displays, and associated AV and signal distribution systems, delivering high workmanship to SLA standards. You will also mentor Trainee AV Engineers and coordinate with Operations, Technical and Project Management to ensure successful installations and knowledge #J-18808-Ljbffr ...

analysis on incidents and requests to assess appropriate next steps. Prioritise, schedule and escal... KPIs and SLAs Maintain over 95% of tickets resolved within SLA Daily target of 30 resolved tickets About You Core Results Driven Taking Ownership Collaboration Continuous Learning Role Specific Analytical Thinking Customer Focus Your Experience … systems, Microsoft office applications, computer hardware, printers and bespoke applications Your Knowledge A good understanding of using ITSM (ticketing) tools along with working with SLA/KPI targets. Deep knowledge of Microsoft-based operating systems with emphasis on Windows 8/10 and Office 2016. Solid understanding and experience ...