Technical Services Manager
Solihull, England, United Kingdom
Ultima
a fantastic opportunity for someone passionate about driving service excellence, modernisation, and customer success in a dynamic managed services environment. 🔑 Key Responsibilities Provide leadership and governance for the 2nd / 3rd Line Infrastructure Team, ensuring high performance, training, and engagement. Act as a senior escalation point for complex technical issues, ensuring rapid and effective resolution. Drive service improvement by … services are stable, secure, and aligned with our customer’s strategic goals. Build strong relationships with our customer’s IT leadership team, becoming their trusted technical advisor. Oversee SLA / OLA performance, ensuring all KPIs and contractual obligations are met. Support and mentor team members, fostering technical excellence, collaboration, and career growth. Ensure compliance with policies, regulatory requirements, and … ISO standards (ISO 27001, ISO 9001). Collaborate with Service Delivery, Transition, and Technical Account Management to ensure seamless onboarding and lifecycle management. Produce service performance reports and lead technical service reviews with our customer. 📌 What You’ll Be Doing Own the technical relationship with our customer for Infrastructure Services. Provide expert More ❯
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