1 of 1 Permanent IT Support Engineer Jobs in Solihull

A credible IT Managed Service Provider is seeking a proactive and personable ICT Managed Service Engineer to join their growing team. You will be based onsite at one of their partner schools in London, delivering hands-on technical support and ensuring the smooth running of IT systems for staff and students. This is an excellent opportunity … technical support. Key Responsibilities Respond to end-user requests and resolve technical issues promptly Monitor, diagnose and fix a range of ICT system issues Carry out day-to-day support tasks such as password resets, printer fixes and user setup Generate reports for customers and update Service Desk tickets Prioritise and escalate incidents where necessary Collaborate with 3rd line … engineers to help resolve complex issues Handle hardware support requests, including arranging repairs or replacements Technical Skills (the more you can demonstrate, the better) Experience with Microsoft Windows 10/11 support Knowledge of Microsoft Active Directory and Office 365 Experience with application and desktop deployment Printer management and maintenance Setting up and supporting new user accounts Personal More ❯