Head of Service Delivery
- Hiring Organisation
- Gymshark
- Location
- Solihull, West Midlands (County), United Kingdom
- Salary
- £ 80 K
commercial commitments, service quality and improvement plans are delivered.Cross-functional influence: Act as the senior Service Delivery partner to Tech leadership and business stakeholders, influencing priorities, resolving dependencies, removing blockers and ensuring service decisions support Gymshark-wide outcomes.Continuous improvement and automation: Use ITSM data, user insight and operational trends … models, including service readiness for new offices, retail stores, gyms, pop-ups, international expansion and out-of-hours support requirements.Strong stakeholder management and communication skills, with confidence influencing senior leaders, business partners, suppliers and cross-functional teams.Data-led service improvement mindset, using service metrics, user insight, root cause ...