2 of 2 Permanent Performance Management Jobs in Solihull

focused heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management … teams in fast-paced delivery environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution for your region, ensuring consistent performance against operational goals and SLAs as well as managing and optimising staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning. You will ensure More ❯

will: Lead the end-to-end planning cycle including annual budgeting, reforecasting, and long-range commercial planning. Deliver clear, precise financial analysis to enable proactive commercial decision-making and performance management. Develop and maintain dynamic financial models and dashboards that enhance visibility and forecasting accuracy. Own and improve executive reporting and board packs to provide compelling data narratives to More ❯