2 of 2 Permanent Performance Management Jobs in Solihull

SOTI is committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done. What … emerging technologies. Senior Manager, Professional Services Responsibilities Lead the Enterprise Services and Professional Services business EMEA. Business and commercial leadership: Own the commercial performance of the regional PS business, including PS revenue and bookings targets, delivery margin, and resource utilization. Own the commercial outcomes of the regional Enterprise Services ...

approximately 10 support professionals, ensuring the delivery of an efficient, high-quality support service to our customers. You will oversee the day-to-day management of support operations, including ticket queues, service levels and escalations, while remaining hands on with technical troubleshooting and customer issues. Working closely with customers … help ensure excellent customer experience. You would also be responsible for: Leading, coaching and developing a team of support professionals, including workload planning, performance management, regular one to ones, development discussions and holiday cover Managing support ticket queues, priorities, ageing cases and service levels, while acting ...