Complaints Manager
- Hiring Organisation
- Neoci Ltd
- Location
- Solihull, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
complaints from receipt to closure, ensuring timely, accurate, and empathetic communication. Conduct detailed investigations, working with technical teams, Service Desk, Network Operations, and Account Management to determine root cause. Provide clear, well-structured responses and action plans to customers. Ensure complaints are handled in line with SLAs, contractual obligations … internal service reviews and governance forums with senior leadership. Service Improvement Identify trends, recurring issues, and systemic problems contributing to customer dissatisfaction. Work with Problem Management and Service Improvement teams to implement corrective actions and prevent repeat complaints. Track and measure the effectiveness of improvement initiatives. Stakeholder Management ...