Technical Lead
- Location
- Metropolitan Borough of Solihull, England, United Kingdom
Description Role Overview As the Technical Lead for our IT Service Desk, you'll be essential in guiding our team to deliver exceptional technical support. You'll mentor service desk engineers and collaborate on customer onboarding, ensuring a smooth operation. Key Responsibilities Oversee daily operations … identify trends for continuous improvement in technical performance. Coach team members, enhance skills, and develop personalised growth plans to foster professional development. Act as the go-to person for complex technical issues, staying updated on industry trends and best practices. Implement best practices to ensure high ...