8 of 8 Permanent Applications Support Jobs in Somerset

This is a newly created role for an experienced Software Applications Support Team Lead to join an industry-leading Healthcare Technology company who have developed a platform which delivers compliance, and risk management solutions to the healthcare sector. Due to extensive demand for the Product and Services … they now want to expand their team with the addition of a highly experienced Software Applications Support Team Lead The person in this role will be asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs …/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue More ❯

Application Support Analyst Cette description est disponible en anglais seulement What is Equisoft? Equisoft is a global provider of digital solutions for insurance and investment, recognised by more than 250 of the world's largest financial institutions. We offer a comprehensive ecosystem of modular solutions that help our … day 1: private medical insurance, life insurance, pension matched contribution, etc. Number of hours per week: 37.5 Educational Support Role: The Application Support Analyst reports to the Support Manager and works closely with the Infrastructure, Business Analyst and Development teams. The candidate will address … services Experience in the use of or support of complex applications Experience of web-based applications Experience of providing application support for non-technical users Experience in an ITIL environment Equisoft is committed to creating a diverse environment and is proud to be an More ❯

succeed? Do you enjoy cracking complex software issues and delivering outstanding customer experiences? If so, we want to hear from you! Join our Application Support team and become a key player in supporting cutting-edge software solutions that power the packaging industry. You’ll be at the heart … customer interaction with precision and care Advocate for our customers and share their feedback with internal teams 🧰 Your Toolkit Solid experience supporting enterprise software applications Comfort using SQL tools (e.g., SQL Server Management Studio), Microsoft Office, and remote support tools like GoToAssist, Splashtop, or N-Able Strong … problems and learning on the go Highly organised, results-focused, and always thinking one step ahead Experienced in customer support or application support Knowledge of the flexographic printing or packaging industry is a big plus Bilingual in English/Spanish? Even better! 🎓 Your Background Bachelor’s More ❯

A leading quantitative trading firm with a strong engineering and collaborative culture is seeking an Application Support Engineer to join their growing Market Technology Operations team. You'll help maintain critical trading infrastructure that covers transactions across global markets. You'll be part of a collaborative group working … and reliability. This position combines technical problem-solving with financial markets knowledge in a dynamic environment. Key Responsibilities Support Low- Latency trading applications and market data systems Monitor system health and resolve incidents before they impact trading operations Investigate complex data anomalies using both automated tools and … access and configurations across multiple trading platforms Design and implement monitoring solutions for early detection of potential issues Create and maintain documentation for support processes and troubleshooting guides Participate in on-call rotation to ensure 24/7 coverage of global trading systems Use the latest technology stacks More ❯

a Dynamics Support Analyst to join our IT and Business Systems Operational team. You will support and maintain key business applications, including Dynamics 365 CRM and F&SCM , ensuring smooth operations and continuous improvement. Responsibilities Provide 1st & 2nd line support for users, troubleshoot … issues, and escalate complex cases to third-party vendors. Manage support tickets, ensuring SLAs are met and user queries are resolved efficiently. Perform system administration, data management, and security maintenance . Support system upgrades, testing, and deployments, ensuring successful adoption of new features. Document support … deliver training to business users. Collaborate with cross-functional teams to optimize system performance and drive process improvements. Skills & Experience Experience in IT application support (1st, 2nd, and 3rd line). Strong knowledge of Dynamics 365 CRM & F&SCM . Familiarity with SQL, databases, and software development lifecycle More ❯

consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for an Application Support Consultant to join our team in the UK. What we can give you: 37.5 hours, Monday to Friday between the hours of 8am … Responsible for the support and on-going development of the client’s ETL middleware systems. Ability to provide 24/7 application support and application development to our UK customer. Ability to help maintain strong relationships with our customer which spans many years and enhance their … applications and expand the services. Providing full technical support to the customer, including development and support to external suppliers Opportunity to assist the team leader in future projects through full project life cycle (specification, development, system testing, implementation, and on-going support) What More ❯

Role Overview: We are seeking a proactive and technically skilled Shop Floor Application Support Specialist to join our team in supporting mission-critical manufacturing systems. You will provide L1.5/L2/L3 support for a range of Shop Floor IT tools , play a key role … ensure end-user readiness through training and documentation. Key Responsibilities: Provide L1.5/L2/L3 support for MES and shop floor applications such as: SIMATIC IT MES AOS ANDON systems SGM Portal Others as required Troubleshoot incidents, escalate complex issues to relevant teams, and follow through … and implement new solutions or features for shop floor IT systems. Conduct training sessions for end-users on new releases and system updates. Support pre-MIP feature testing and validation in test environments. Ensure adherence to ITIL standards and best practices in incident and change management. Qualifications: Proven More ❯

Application Support Engineer | AI-powered SaaS Start-up Location: Remote (UK-based with US hours, 3pm–12am GMT) Salary: £60,000 (flex) + meaningful equity Working Style: Remote-first, flexible with optional in-person meetups About: Here at Burns Sheehan we are working exclusively with one of the … most exciting tech start-ups in the UK, who are looking for an Application Support Engineer to join their high-performing team. You’ll play a critical role in supporting internal users, spotting patterns before they become issues, and improving how technical support is delivered across … shape and evolve the support tooling, processes, and metrics as the company scales What We're Looking For: 2+ years in application support, QA, product ops, or similar cross-functional technical roles Working knowledge of SQL, APIs, terminal tools, logs, and basic scripting Comfortable using or More ❯