IT Service Management Analyst
Bath, Avon, England, United Kingdom
Sanderson
a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of working. Coordinate and support Change Management , ensuring documentation and impact assessments are up to date. Maintain and develop the IT knowledge base and service catalogue. Generate reports and dashboards to track key performance indicators (KPIs) and service metrics. More ❯
Employment Type: Full-Time
Salary: £40,000 - £45,000 per annum
Posted: