3 of 3 Permanent SLA Jobs in Somerset

Core working hours are expected to be spent onsite supporting end users directly. Key responsibilities: Provide deskside and remote hardware/software support within SLA targets Support users with Windows devices, laptops, tablets, and mobile phones Re-image laptops and deploy standard builds Assist new starters with first ...

customer service. The 2nd Line Technical Support Engineer/IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply … delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel ...

Field Service Technician look like? Attending client sites to provide retail systems installation, fault diagnosis and rectification services Meeting client needs in accordance with SLA's in a timely and professional manner Accurate and timely completion and submission of worksheets, timesheets and expenses Complying with company health and safety standards ...