6 of 6 Permanent SLA Jobs in Somerset

regulatory compliance commitments. Accountable for the service performance of all exchanges, radio stations and data centres within your given patch (Measured by KPI/SLA success). Single point of contact for multiple delivery programmes, supporting the delivery of network build activity on key programmes such as Fibre Cities, Optical ...

associated assets serving Hinkley Point C maximising all controllable factors to meet external quality targets responsibility for the team to ensure relevant KPI and SLA targets are achieved maintaining a culture of behavioural awareness to safety and reduce accidents/incidents protecting workforce from injury and company from prosecution supporting ...

large-scale SAP S/4HANA environment in a highly regulated setting. You will own the AMS operating model, drive service delivery, and oversee SLA/KPI performance with government/defence compliance. You will guide the transition from project hypercare to steady-state AMS, manage cross-functional teams ...

Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will ...

Bradford, Leeds, York). You will oversee the build, maintenance and transformation of networks infrastructure, ensuring safety, regulatory compliance and delivery against KPI/SLA targets. You will drive performance, coordinate resources for maintenance, installation and major programmes, and manage budgets while enabling career development and change through a busy ...

live Application Management Services for a large-scale SAP S/4HANA environment. The role will own the AMS operating model, service delivery, SLA/KPI performance, support organisation, transition to steady state, and continuous improvement. The successful candidate should have strong SAP S/4HANA support experience, ITIL-aligned … Responsibilities Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. Manage incident, problem, change, and release management processes. Own SLA/KPI performance, service reporting, penalties, and service credits. Lead the transition from project hypercare to steady-state AMS, including knowledge transfer, runbooks, and CMDB ...