2 of 2 Permanent Service Management Jobs in Somerset

We are looking for an experienced ITSM Principal Analyst to join our team and contribute to the development of our IT Service Management strategy. This role involves supporting key ITSM processes, including Service Acceptance, Change, Incident, Problem, and Service Request, while ensuring efficient service delivery in line with ITIL best practices. At Avon and Somerset … delivering exceptional technology solutions that support and drive the organisation s mission, vision and values. As part of our IT team, you ll play a crucial role in enhancing service delivery, ensuring customer satisfaction, and supporting continuous improvement across IT services. Flexible hybrid working is available, you can work from home for a proportion of your week and also … time with colleagues working in the office (some travel across the force area as required). Main Responsibilities: Collaborate with other senior leaders, technical teams and stakeholders to resolve service issues promptly Acting as a subject matter expert (SME) within your specialist Service Management area to oversee and improve ITSM processes, ensuring adherence to ITIL frameworks Ensuring More ❯

with business users to understand, qualify, design, build, test, and deliver their requirements. Coordinate with third-party providers to ensure cost-effective and optimized technology solutions, ensuring adherence to Service Level Agreements. Guide the organization in data movement, storage, and retrieval strategies to maximize technological efficiency. Design, implement, and manage BI infrastructure and services, delivering insights aligned with IT … plans. Business Intelligence: Understanding of data lifecycle from ETL to insight generation. IT Security: Awareness of security challenges and mitigation techniques. Effective Governance: Managing projects, processes, and stakeholder relationships. Service and Supplier Management: Providing high-quality service management and external vendor oversight. Key Skills & Experience: Essential: Experience with ETL/ELT tools (Matillion preferred) Proficiency with More ❯