4 of 4 DemandTrendPermanent Social Media Jobs in Somerset

That Media Thing has a vacancy for a Creative Services Manager to lead the delivery of Creative Services, providing exceptional design and organisational skills to our clients and internal divisions. We are recruiting for a full-time, hybrid-working position based at That Media Thing's head office in Bath, UK. As Creative Services Manager, you will be … working within an established team of Content and Paid Media Marketing professionals, across a wide range of client projects across a diverse range of sectors, most of which have global marketing needs. Candidates should be confident in delivering high-quality outputs across multiple disciplines, while taking on a wide range of responsibilities for client accounts in support of the … to, and improved upon over time Provide clear, specific, and timely feedback to creative team members Act as the Creative Services point of contact for clients who require That Media Thing's expertise in this area Build trusted relationships with clients and partners Keep up to date with developing design practices, specifically relating to innovative social media More ❯

grow. Key Responsibilities: 1. Support Infrastructure Setup Help implement Zendesk (or similar) as our support hub Configure ticket workflows, SLAs, triggers, and macros Integrate live chat, email, widget, and social support channels Set up internal views, queues, and escalation paths Define permissions and business rules for the support platform 2. Knowledge Base & Self-Service Content Write and maintain user … Process Design Design macros and response templates for known queries Define support tone, response quality standards, and escalation flows Monitor and respond to inbound queries from alternative sources (e.g. social media) Flag recurring issues and themes for Product, UX, and Sales teams 4. Customer Data & Tool Integration Integrate Zendesk with CRM (e.g. HubSpot) to surface contextual customer data More ❯

Will You Be Doing? Develop and Implement Innovative Recruitment Strategies: Utilise data analytics and industry insights to identify emerging recruitment trends and opportunities. Implement creative sourcing techniques such as social media recruitment, networking events, and referral programmes to attract passive candidates. Continuously evaluate and optimise recruitment strategies based on performance metrics and stakeholder feedback. Proactively Build and Maintain More ❯

our Colleague Assistance Program. Opportunity to purchase shares via our Share Incentive Plan. Internal job family level T6. Who are we We're Future, a global leader in specialist media with over 3,000 employees across 200+ brands. We provide trusted, expert content that educates and inspires action through various platforms including websites, magazines, events, podcasts, and social More ❯