WC2R, Fleet Street, Greater London, United Kingdom
Ricoh
updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the fulfilment of disposal requests To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems, for audio visual conference calls meetings plus the integration of MS Teams meetings and Cisco Webex, Zoom More ❯
of clients * Diagnose, troubleshoot, and resolve hardware, software, and network issues * Install, configure, and support desktops, laptops, printers, and peripherals * Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi) * Assist with Microsoft 365, Azure and cloud solutions Skills and Experience Required * Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role * Experience within a More ❯
The Role As a Technical Advisor, you'll be the go-to expert for colleagues and customers. You'll provide 2nd line technical support, troubleshoot broadband, VoIP, and Wi-Fi issues, and support our installation engineers to keep homes and businesses connected. Key Responsibilities: Providing 2nd line phone and ticket escalation support for both residential customers and the … Customer Service team Delivering thorough and robust troubleshooting of broadband, telephone, and Wi-Fi issues Using internal systems to diagnose faults, support repair processes, and manage configuration changes Assisting Installation Engineers with broadband and phone service activations and fault resolution Supporting the Technical Support Team Lead in training and upskilling the Customer Service team in basic troubleshooting Proactively … every interaction. About you : Experience in 1st and 2nd line technical support, resolving issues directly with customers Knowledge of broadband and VoIP technologies, with experience diagnosing network and Wi-Fi issues Strong problem-solving skills with the ability to explain technical solutions clearly Excellent written and verbal communication skills Good organisational and time management skills, with a flexible More ❯
The Role As a Technical Advisor, you’ll be the go-to expert for colleagues and customers. You’ll provide 2nd line technical support, troubleshoot broadband, VoIP, and Wi-Fi issues, and support our installation engineers to keep homes and businesses connected. Key Responsibilities: Providing 2nd line phone and ticket escalation support for both residential customers and the … Customer Service team Delivering thorough and robust troubleshooting of broadband, telephone, and Wi-Fi issues Using internal systems to diagnose faults, support repair processes, and manage configuration changes Assisting Installation Engineers with broadband and phone service activations and fault resolution Supporting the Technical Support Team Lead in training and upskilling the Customer Service team in basic troubleshooting Proactively … every interaction. About you : Experience in 1st and 2nd line technical support, resolving issues directly with customers Knowledge of broadband and VoIP technologies, with experience diagnosing network and Wi-Fi issues Strong problem-solving skills with the ability to explain technical solutions clearly Excellent written and verbal communication skills Good organisational and time management skills, with a flexible More ❯
