IT infrastructure with particular emphasis on end user devices, support within an educational environment. Excellent troubleshooting and diagnostic skills. A working knowledge of/or passion to learn MicrosoftWindows operating systems, VMWare, desktop applications and associated hardware such as laptops, desktops, printers and peripherals. Experience of working within a structured IT support/helpdesk environment. An ability … support staff and students. The capability of managing multiple work streams simultaneously so strong time management skills are a must. Experience or knowledge of the following key technologies: Windows 10, WindowsServer 2012R2, 2016 & 2019 Client (desktop, laptops, tablets and server hardware) VMware vSphere\vCenter Microsoft Office 365 and desktop office suite … Active Directory, Group Policy Networking – DHCP, DNS, TCP/IP, VLANs, switching, firewall, wireless, WAN Virtual server backup technologies such as Veeam Mobile device management - Apple, Chromebook etc Audio & Visual equipment, interactive screens, whiteboards and projectors Anti-virus technologies It would also be beneficial to have experience of: VMware Site Recovery Manager SAN Technologies Web, E-mail Security More ❯
solutions. Ensure IT systems comply with security best practices, including Cyber Essentials and ISO standards. Your Experience and Skills: You should have hands-on experience and knowledge in: Server Administration – WindowsServer 2012, 2016, 2019, 2022. Active Directory & Entra – Full administration and management. DNS & DHCP – Configuration and troubleshooting. Cloud Solutions – Azure and AWS deployment More ❯
with 1st line technicians Key Responsibilities Provide 2nd line technical support via phone, email, and remote tools. Troubleshoot and resolve escalated issues efficiently and professionally. Support Microsoft 365, WindowsServer, Active Directory, and networking technologies. Assist with IT projects including system upgrades, migrations, and installations. Collaborate with 1st line helpdesk and field engineers to ensure seamless … internal knowledge sharing. What You’ll Need Experience in a 2nd line support role, ideally within an MSP, school, SME or similar environment. Strong knowledge of Microsoft technologies (Windows 10/11, Server 2016+, M365, and ideally Azure AD). Good understanding of networking (DNS, DHCP, firewalls, VPNs). Excellent communication and customer service skills. A More ❯
escalated and resolved where needed. Researching and documenting solutions to problems on the companies knowledge base. Required Skills & Experience of the IT Support Engineer: Good working knowledge of Windows operating systems (10/11) Experience with Office365 applications and environment Understanding of Active Directory and WindowsServer Basic networking skills (TCP/IP, DNS More ❯
