1 of 1 Permanent 1st Line Technical Support Jobs in the South East

PLEASE NOTE: THIS IS A TELECOMS TECHNICAL ROLE, NOT AN IT SUPPORT ROLE Who are Global 4? We're not your average Telecom company. With an impressive 5-star Trustpilot rating and ISO 9001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing … Scheme - Including Days Out · Buy & Sell holiday allowance scheme · Death in service benefit · Pension scheme · Eye care vouchers · Friday fridge · Paid Charity leave What will you be doing? · Provide 1st line technical knowledge and support to our customers - Be the initial point of contact for customer queries, faults, escalations and service amendments for … the team. Escalate/refer and engage 2nd/3rd line engineering support for more complicated faults, ensuring our customers receive exceptional service · Ensure all customer communications are clear and concise, frequently setting clear expectations and outlining next steps. · Support your team's workload by taking on ad hoc tasks as needed and collaborating More ❯