or optimisation of Salesforce or Microsoft Dynamics 365. Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals. Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms. Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements. Project Delivery & Systems Improvement Own system improvement projects from More ❯
qualifications highly desirable Demonstrable experience as a Service Desk Engineer Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The More ❯
including password resets, user access, group policies, multi-factor authentication, antivirus monitoring, and encryption. Provide technical support to staff and clients via phone, email, messaging, video calls, and the Autotask ticketing system. Use troubleshooting tools to diagnose and resolve IT issues. Install, configure, and upgrade hardware (PC components, network devices, peripherals) and software (OS, Office suites, productivity and monitoring More ❯
Hounslow, Middlesex, England, United Kingdom Hybrid / WFH Options
MFK Recruitment
2nd Line IT Support Engineer Hybrid Working - 4 days remote, 1 day on-site (Hounslow) We have an exciting opportunity for a 2nd Line IT Support Engineer to join a well-established and ambitious organisation. MFK Recruitment has successfully placed More ❯
able to work in a structured way Numerate and literate Able to organise both internal engineers and external sub-contractors Proven skills with MS Excel Commercially aware Familiarity with Autotask would be advantageous but is not essential Strong personality, good communication skills Qualified with good GSCE grades Project Coordinator Responsibilities: Job Responsibilities Ensuring completion of projects both on-time More ❯
Newbury, Berkshire, South East, United Kingdom Hybrid / WFH Options
Netteam tX Ltd
progress and status updates Track and manage project budgets Coordinate required project procurement Monitor and act on daily and weekly project board governance Accurately document project progress, including updating Autotask workplans Liaise and coordinate with 3rd parties Contribute to Risk Management Reviews Plan project handover calls with internal teams and project closure calls with client Take meeting notes and … working with external clients Excellent communication and customer service skills High attention to detail Highly organised with the ability to multitask Previous experience within an MSP environment is desirable Autotask experience is desirable Project management certification would be advantageous Personal Attributes: Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical More ❯