4 of 4 Permanent Break/Fix Jobs in the South East

work the successful candidate will need to be eligible to obtain SC Security Clearance and this will eequire a sole UK national. Responsibilities: Desktop / Laptop / VDI build, configuration, deployment to end users Software installation / deployment Asset and peripheral deployments In depth investigation into issues … Work as part of a support team with laptop, desktop and VDI terminals support calls Hardware installation / upgrade / break fix for desktop, laptop, and server Smartphone support (Android & iOS) VIP support Assisting with customer projects Occasional travel required around ...

agreed service levels. Key Responsibilities Diagnose, troubleshoot and resolve faults across server, storage and network infrastructure. Attend customer sites to provide hardware maintenance, break-fix support and technical assistance. Take ownership of customer incidents from initial diagnosis through to resolution, ensuring Service Level Agreements … documentation and customer updates using internal systems. Keep technical knowledge up to date with current technologies and industry developments. Participate in the regional 24 / 7 on-call rota and provide out-of-hours support when required. Essential Skills & Experience Proven experience supporting enterprise server, storage and networking hardware. ...

support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset … ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware / software, system access, configuration, desk moves and setup, and support where IT presence is required. To engage escalation policies and procedures in order ...

support the manager and wider team in the smooth operation of day-to-day activities, escalating issues where appropriate; write detailed technical specifications, creating / demonstrating mock … solution examples, and progressing proposals through to deployment using best practice, whilst following internal processes to deliver against agreed timeframes; and carry out break-fix development tasks for in-house solutions ensuring stability and continued operability within the firm; furthered with Unit testing ...