and training documentation. Ability to analyze complex business processes and provide solutions that drive operational efficiency and customer satisfaction. Preferred Experience for Genesys Senior Business Analyst Certifications such as CBAP, PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR More ❯
and training documentation. Ability to analyze complex business processes and provide solutions that drive operational efficiency and customer satisfaction. Preferred Experience for Genesys Senior Business Analyst Certifications such as CBAP, PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR More ❯
london (city of london), south east england, united kingdom
SRC Recruitment Ltd
and training documentation. Ability to analyze complex business processes and provide solutions that drive operational efficiency and customer satisfaction. Preferred Experience for Genesys Senior Business Analyst Certifications such as CBAP, PMI-PBA, or Agile Scrum Master/Product Owner. Exposure to API integrations and middleware platforms. Experience in working with Contact center Agent Automation channels, (Virtual Agents, Agent Assist, IVR More ❯
in techniques such as PESTLE, root cause analysis, and business process modelling. Strong stakeholder engagement and communication skills. Experience in both business change and technical environments. Relevant qualifications (e.g. CBAP, CCBA, ECBA, PMI-PBA); ISEB Diploma or Chartered IT Professional desirable. Join a high-impact programme driving transformation across government technology. Apply now to be part of a cooperative and More ❯
