3 of 3 DemandTrendPermanent Customer Support Specialist Jobs in the South East

We are hiring for a German Speaking Technical Customer Support Specialist to join a global technology specialist company.Location Farnborough, south west of London. Hybrid role, mostly a remote job with some occasional office based work, but mostly remote! Languages Fluent German & English Required The Company Our client is a fast-growing tech company at the forefront … of innovation in global communication and business technology services. The Role of the German Speaking Technical Customer Support Specialist As the German Speaking Technical Customer Service Specialist, you will provide customer support and technical support to German and English speaking global business clients using their innovative communication platform and hardware. As part … of their global Customer Support Team, you will help customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite. Typical job responsibilities will include: Respond to customer calls and emails to diagnose and resolve issues Manage and resolve support tickets efficiently Support More ❯

At Person Centred Software, we're on a mission to improve the quality of life for people in social care through innovative technology. As a Customer Support Specialist, you'll be at the heart of this mission - the friendly, knowledgeable voice that our customers turn to when they need help. You'll be the first point of … solving problems, and ensuring every interaction leaves them feeling supported, understood, and confident using our solutions. What You'll Do Serve as the first point of contact for incoming customer inquiries via email, chat, and phone. Diagnose and troubleshoot technical and account-related issues, escalating when needed while maintaining ownership of the case. Provide clear, easy-to-follow guidance … on our products and solutions. Maintain a professional, empathetic, and customer-first approach in every interaction. Educate customers on features, best practices, and self-service resources to help them get the most from our products. Gather and share customer feedback to help improve our products and services. Identify recurring issues and recommend process improvements to enhance customer More ❯

If you've ever helped a customer at the pharmacy counter, explained a prescription clearly, or solved a tricky stock query under pressure - you already have the skills we're looking for. At Person Centred Software, we're transforming social care with innovative technology, including our market-leading electronic Medication Administration Record (eMAR) system. As a Product Support … we'll give you the training you need to succeed. What You'll Do Be the friendly, professional voice for our customers, answering queries via email, chat, and phone. Support customers using our eMAR product, helping them navigate features and resolve issues. Diagnose and troubleshoot technical and account-related problems, escalating when needed but always keeping the customer … or over-the-counter products. Share tips, best practices, and self-help resources so customers get the most from our solutions. Work with internal teams to ensure smooth, consistent support for every customer. Spot patterns in questions or problems and suggest improvements. Gather feedback to help us make our products even better. What You'll Bring Experience in a More ❯