Senior 3rd Line Support Engineer
London, South East, England, United Kingdom
Cloudscape IT Ltd
networking, Azure, Microsoft 365 and cyber security. Manage and maintain client systems and centralised services, including: Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, DR/BC, Huntress, Autotask and Datto RMM. Collaborate with the Project team on deployments, migrations, automations and upgrades across on-premises and cloud environments. Develop and document Standard Operating Procedures (SOPs) to assist the Service Desk … VPNs, and Windows Server environments. Experience with RMM tools, security platforms, and endpoint management. Familiarity with tools and platforms such as: Mimecast, Avanan, SentinelOne, MDR/XDR, Fortinet, Huntress, Datto, Autotask. Strong troubleshooting, analytical and communication skills. Ability to work independently and collaboratively across teams. Commitment to producing clear documentation and knowledge sharing. Desirable Certifications Microsoft Certified: Azure Administrator/… Solutions Expert CompTIA Security+ or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join Cloudscape? Be part of a friendly, collaborative, and technically strong team in the heart of London Opportunity to work across a wide range of technologies and industries Involvement in strategic projects and continuous service improvements for a growing organisation Ongoing training More ❯
Employment Type: Full-Time
Salary: £40,000 - £55,000 per annum
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