3 of 3 Permanent Escalation Management Jobs in the South East

the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Centre Team Lead must … and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. Service Centre Team Lead - What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring … tickets are logged accurately and call queues are managed effectively Point of escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not More ❯

at Holland & Barrett We're on an ambitious journey to transform how we use data and technology to power the health and wellness experience for our customers. Product Information Management (PIM) and Master Data are central to that ambition. Accurate, trusted, and accessible data is the backbone of our supply chain, digital commerce, customer experience, and regulatory compliance. We … and colleague experience, from how our customers see products on digital shelves, to how our colleagues manage regulatory compliance and supply chain processes. You will anticipate business needs, provide escalation management, make trade-offs, and balance customer, commercial, and compliance requirements against technical constraints.We support flexibility and productivity of our employees by hybrid working arrangements. Although your role … Mentor and coach junior Product Managers, sharing product craft expertise and best practices. Skills and experience Proven experience as a Product Manager or Senior Product Manager in Master Data Management, FMCG, Supply Chain, or Retail. Expertise in Product Information Management (PIM), Master Data Management (MDM), Product Lifecycle Management (PLM) or equivalent product data systems. Strong knowledge More ❯

enterprises-benefit from trusted, innovative, and future-ready IT services. Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Role Overview: As Head of Operations - Camberley Branch IT MSP - You will be responsible for the leadership … team leaders across multiple shifts Ensure the Helpdesk function meets or exceeds defined SLAs, KPIs, and customer satisfaction targets. Own day-to-day service operations, including incident, request, and escalation management processes. Implement and maintain ITIL best practices across all helpdesk operations. Monitor and report on operational metrics and performance trends, providing regular updates to senior leadership. Collaborate … with Service Delivery Managers, Account Managers, and Technical Escalation teams to resolve issues and deliver continuous service improvement. Drive standardisation and automation of helpdesk processes to enhance service quality and efficiency. Manage resource planning, including workforce management, shift patterns, and holiday cover. Support the onboarding of new clients and services into the helpdesk function. Manage vendor and tool More ❯