5 of 5 Permanent Escalation Management Jobs in the South East

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations … framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. ...

/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. RESPONSIBILITIES Participate in EUC Field Service transition activies Assit and be part of Knowledge gatherting and documentation from External Customers and/… with our Third Party Partner Understanding of Desk side Support duties and process Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL. Strong Customer Relationship skills Strong Vendor Relationship skills Strong cross tower relationtionship skills Project Management of your work stream ...

/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Responsibilities : Participate in EUC Field Service transition activies Assist and be part of Knowledge gatherting and documentation from External Customers and/… closely with our Third Party Partner Understanding of Desk side Support duties and process Understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL. Customer Relationship and Vendor Relationship mgt , cross tower relationship skills Project Management of your work stream Active management ...

Clear, accurate documentation (HLD/LLD, runbooks, change plans) and strong stakeholder communication. Experience working with/through managed service providers and vendors, including escalation management and RCA. Familiarity with ITIL v4 processes (incident, problem, change, configuration). Ability to plan and execute out of hours changes ...

agency partners. Problem Solving: Demonstrated experience in effective problem-solving. Looking at data for insights to action globally, and putting the data into action. Escalation management as issues can escalate fast. Understanding how to de-big platform issues and solution mapping as an example of issues that ...