6 of 6 Permanent Freshdesk Jobs in the South East

satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with More ❯

action Strong leadership, communication, and interpersonal skills Calm under pressure with conflict resolution and decision-making skills Experience with APIs, integrations, cloud solutions, and support tools (e.g., Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and attention to detail What We Offer: A salary of £35,000 - £40,000 plus bonus depending on More ❯

and experience of working with SageX3 Experienced in a customer-facing role, diagnosing and resolving software issues with Sage X3, and ideally finance experience Familiarity with ticketing systems (e.g. Freshdesk, Jira, Zendesk, or ServiceNow) Strong communication skills, with the ability to explain technical concepts to non-technical users Analytical and methodical approach to troubleshooting and software problem resolution Solid understanding More ❯

and SQL Server Management Studio Basic C#/.NET programming and OOP knowledge Proven technical support experience, ideally in SaaS or software development Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools like HubSpot Working knowledge of HTML, CSS, JavaScript, and Microsoft Azure Experience with TDD, BDD, and unit testing frameworks (SpecFlow, MS Test, XUnit) Excellent communication skills for More ❯

Science teams as required.•Conduct site and user onboarding activities including account management.•Provide helpdesk support for clinical study and/or technical issues using the internal ticketing system (Freshdesk) to monitor study progress and ensure key performance metrics are met. Communications•Develop positive and constructive professional relationships with client and study project lead•Prepare for, lead, and capture output More ❯

experience with the following: Microsoft 365 suite, particularly SharePoint and Teams SaaS application management, including tools such as Adobe Creative Cloud and SendGrid Service desk and ticketing systems, preferably Freshdesk or similar Understanding of software development life cycles (SDLC) and supplier management Awareness of IT security principles and best practices Ability to promote and support adoption of emerging Microsoft technologies More ❯