2 of 2 Permanent Help Desk Analyst Jobs in the South East

Help Desk Analyst3 Month rolling contractInside IR35 The role of the Helpdesk/End User Technology Analyst comprises of two distinct underpinning business requirements geared around ensuring "First Point of Contact" and "First Contact Resolution" for our customers. The role exists to restore end user technology … issues or request completions as soon as possible (either remotely or at desk side); To provide efficient and effective customer services through the recording and managing telephone and email queries, incidents, or service requests. Aligning to ITIL methodology, providing an efficient and customer focused Helpdesk/Service Desk ...

passionate about technology and delivering excellent customer service? We're looking for a proactive and motivated IT Helpdesk Analyst to join our client’s growing IT team. As the first point of contact for technical support across the business, you'll play a key role in keeping their … rollouts and IT projects Maintaining accurate support records and documentation Escalating complex issues when required What We're Looking For Previous IT Helpdesk, Service Desk or similar IT support experience Strong knowledge of Windows 11, Microsoft Office and user support Excellent communication and problem-solving skills A customer-focused ...