1 to 25 of 197 Permanent ITIL Jobs in the South East

a technology service desk or support role, providing second-line technical assistance to end-users. Coding and scripting would be a bonus Strong understanding of service management principles and ITIL framework. Familiarity with ITSM platforms, ideally ServiceNow to use the tool and help us improve it. Excellent problem-solving and analytical skills, with the ability to prioritise and manage multiple More ❯

MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a More ❯

MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a More ❯

MS Office & MS Products Google G-Suite Excellent troubleshooting skills and problem-solving abilities Basic understanding of network infrastructure (TCP/IP, DNS, DHCP) Experience with ticketing systems and ITIL best practices Ability to provide clear and concise technical support to non-technical users Strong communication skills, both written and verbal Ability to work independently and as part of a More ❯

experience Strong knowledge of Microsoft Entra Microsoft 365 and Windows 10/11 Excellent communication and customer service skills Problem-solving mindset and attention to detail Willingness to pursue ITIL Foundation or equivalent Experience with Active Directory, Teams telephony, and SharePoint Online Understanding of IT asset management and user lifecycle processes A friendly, approachable attitude ECS Resource Group are an More ❯

interactive screens, smartboards, AV). Knowledge of safeguarding and data protection in educational settings. Experience with Azure AD, Intune, or other cloud management tools. Relevant IT certifications (CompTIA, Microsoft, ITIL). What We're Looking For A motivated, organised engineer who thrives in fast-paced environments and enjoys supporting users in education. Someone who is committed to high service standards More ❯

planning, and implementing best practise. • Supporting migrated solutions in hyper care period following migration and troubleshooting issues. • Documenting work and handing over to BAU teams when complete. • Adhering to ITIL processes (including Change Management, Problem Management and Major Incident Management). • Delivery of tasks in a sprint methodology, the ability to accurately forecast/estimate task timescales, and call out More ❯

cross-functional teams. Ability to prioritize and manage multiple tasks independently in a fast-paced environment. Experience managing relationships with third-party vendors and service providers. Solid understanding of ITIL processes and service management best practices. Self-driven, proactive, and committed to operational excellence and continuous improvement. You must have a technical background and be hands in Infrastructure engineering best More ❯

in Oracle Cloud, Azure, or AWS architecture. Exposure to data analytics platforms (Snowflake, Power BI, Oracle Analytics Cloud). Experience delivering in Agile or hybrid project environments. Understanding of ITIL frameworks and service delivery practices. Experience managing vendor-led or multi-sourced technical delivery programs Benefits We offer the following salary and benefits: Salary: £80,000 - £90,000 (dependent on More ❯

frameworks such as NIST, ISO27001 Commitment to producing clear documentation and knowledge sharing Desirable Certifications Microsoft Certified: Azure Administrator/Solutions Expert CompTIA Security+, CISSP, or similar cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, etc.) Why Join the Company Join a technically strong, supportive, and collaborative team in central London Work across diverse clients, technologies, and industries More ❯

to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator/Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Work More ❯

to junior engineers and Service Desk teams. Cyber Security & Centralised Services Manager - Desirable Certifications: Microsoft Certified: Azure Administrator/Solutions Expert CompTIA Security+, CISSP, CISM or equivalent cybersecurity qualification ITIL Foundation Vendor-specific certifications (Fortinet, SentinelOne, Datto, Mimecast, Huntress, etc.) Why Join the Company: Be part of a technically strong, supportive and collaborative security-conscious team in central London. Work More ❯

Directory and AZURE AD/Entra. Data Backup management Desktop and user support experience. Data Centre support experience. IT Procurement Desirable: Zoho Manage Engine\Servicedesk Plus Mac OS support ITIL or security certification. Benefits Health Insurance and Dental Health Cover for you and your dependants Employee Assistance Programme Pension Flexible Hybrid Working Enhanced Parental Leave Travel Insurance Life Assurance Income More ❯

and root-cause investigation. Practical experience in requirements gathering, user story writing, and process documentation. Familiarity with both internally developed and commercial off-the-shelf (COTS) systems. Understanding of ITIL processes, particularly incident, problem, change, and release management. Clear and confident communication skills, able to collaborate effectively with both technical and non-technical colleagues. A methodical and structured approach to More ❯

Entra ID Windows Server administration (AD, DNS, DHCP, GPO) Networking fundamentals (VLANs, firewalls, switches, Wi-Fi) Virtualisation technologies (Hyper-V, VMware) Backup technologies and monitoring tools Ticketing systems and ITIL best practices What We're Looking For Strong communication and customer service skills Ability to work independently and as part of a collaborative team A proactive, solutions-focused mindset Full More ❯

setting Able to prioritise and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Desirable: Experience troubleshooting applications (web, client, mobile, SaaS) Database or data support experience (SQL/Microsoft Dynamics/D365) PowerShell Scripting (reading/editing More ❯

environment. Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets. Familiarity with ITSM tools such as ServiceNow or Jira. Understanding of ITIL fundamentals (Incident, Problem, Change). Ability to use Excel add-ins and basic SQL for data checks. Excellent communication skills and stakeholder management ability. Nice to have Background in Finance More ❯

requirements. What You'll Bring: Proven experience in cloud hosting, IT service management, or technology operations. Familiarity with major cloud platforms (e.g., AWS, Azure, Google Cloud). Knowledge of ITIL frameworks and the service lifecycle. Strong analytical and collaborative team working skills. Shift Pattern (Must be able to commit): This role requires a rotational shift pattern: 4 Days More ❯

requirements. What You'll Bring: Proven experience in cloud hosting, IT service management, or technology operations. Familiarity with major cloud platforms (e.g., AWS, Azure, Google Cloud). Knowledge of ITIL frameworks and the service lifecycle. Strong analytical and collaborative team working skills. Shift Pattern (Must be able to commit): This role requires a rotational shift pattern: 4 Days More ❯

Customer focused and driven to provide a consistenthigh levelof support Able to work independently with some individual responsibility Guides others within own area of expertise Good working knowledge of ITIL processes Identifiesand improves activities within own role Able to work independently with high individual responsibility of complex topics Analyse relationships amongst several parts of a problem or situation.Identifyalternative solutions and More ❯

have a genuine desire to provide a quality service. Excellent written and verbal communication skills. A team player who can contribute to a collaborative working environment An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management of Microsoft More ❯

timelines, and outcomes, ensuring delivery within agreed parameters. Work cross-functionally with leadership, service delivery, and commercial teams. Systems, Workflow & Process Development Improve service desk operations, technical standards, and ITIL-aligned processes. Monitor and enhance SLAs, KPIs, and client satisfaction metrics. Support continuous service quality improvements and operational consistency. Desirable Skills These skills are beneficial but not core requirements for More ❯

Entra ID (Azure AD), or other IAM platforms Experience working within global or enterprise-scale technology environments Excellent organisational and communication skills with strong attention to detail Knowledge of ITIL processes and a proactive approach to service improvement and problem-solving Apply If you are a delivery-focused professional who thrives on connecting technical and operational teams to ensure seamless More ❯

Entra ID (Azure AD), or other IAM platforms Experience working within global or enterprise-scale technology environments Excellent organisational and communication skills with strong attention to detail Knowledge of ITIL processes and a proactive approach to service improvement and problem-solving Apply If you are a delivery-focused professional who thrives on connecting technical and operational teams to ensure seamless More ❯

setting Able to prioritise and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Desirable: Experience troubleshooting applications (web, client, mobile, SaaS) Database or data support experience (SQL/Microsoft Dynamics/D365) PowerShell Scripting (reading/editing More ❯