5 of 5 Permanent Inclusive Design Jobs in the South East

public sector programmes. In this role, you'll take a lead in shaping user-centred services that support critical systems and improve the lives of citizens. You'll bring design thinking into complex environments, helping align user needs with strategic and technical delivery. The Role As a Senior Service Designer, you will: Lead service design efforts across discovery … alpha, beta, and live phases Plan and conduct research, co-creation, and design activities with users and stakeholders Map end-to-end services and ecosystems to uncover gaps, opportunities, and user pain points Develop service blueprints, journey maps, personas, and other artefacts to guide delivery Prototype and test service components to validate desirability and feasibility Translate insights into actionable … recommendations, service improvements, and scalable models Work in agile, multidisciplinary teams to align service design with technical and policy constraints Mentor junior designers and contribute to improving tools, methods, and delivery processes What We're Looking For You should have: 5+ years of hands-on service design experience, preferably in complex or regulated environments Proven ability to deliver More ❯

Senior User Researcher £55,000 - £76,000 GBP 10% Bonus Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Senior User Researcher - Design Consultancy Location : London Salary : £55,000 - £76,000 + 10% Bonus Working Pattern : Hybrid/Flexible Working Are you passionate about designing services that truly meet user needs? Do you thrive in agile environments … where your research drives real-world impact? Join a forward-thinking design consultancy that's redefining how public services are delivered. The Opportunity We're looking for a Senior User Researcher to lead research across the full-service lifecycle, from Discovery to Live. You'll work at the heart of multidisciplinary teams, shaping accessible, inclusive, and user-centred … services that make a difference in people's lives. This is your chance to influence strategy, guide design decisions, and embed a user-first mindset across high-impact projects in the public sector. What You'll Be Doing Leading end-to-end user research across Discovery, Alpha, Beta, and Live phases Applying a wide range of qualitative and quantitative More ❯

In this role, you'll work closely with internal stakeholders to understand their needs through workshops, interviews, and process mapping, translating these insights into clear, prioritised requirements. You'll design secure, accessible, and operationally viable solutions in collaboration with the Head of Technology Change, external partners, and IT Operations-ensuring alignment from concept through to implementation. A strong focus … that integrate seamlessly with existing systems and network architecture. Proficiency with tools for process mapping, requirements documentation, and prototyping is essential, along with a solid understanding of accessibility standards, inclusive design, and security best practices. You'll need excellent communication skills to engage stakeholders and translate technical concepts into clear, actionable insights. A proactive mindset and curiosity for More ❯

technology teams. The ideal candidate excels at aligning technology initiatives with organisational goals, possesses excellent stakeholder engagement and communication skills, and adheres to accessibility standards, security best practices, and inclusive design. Experience collaborating with external providers to deliver effective solutions is essential. You will lead change, promote user adoption of new technologies, and work with external partners to create More ❯

tools and practices. Track record of leading teams or making key technical decisions on mobile projects. Demonstrable knowledge of REST APIs and performance optimisation. Committed to accessibility standards and inclusive design. Desirable Skills: Familiarity with tools like Postman , Charles/Proxyman , Bitrise , or GitLab CI . Awareness or exposure to iOS development (Swift), GraphQL, microservices, or cloud platforms (AWS … a customer-centric approach to development. Why Join? Flexible hybrid working: Work remotely with occasional visits to the office Opportunities for continuous learning, growth, and internal mobility. A supportive, inclusive environment with strong engineering culture. Competitive salary and benefits package. Work on apps and digital products used by millions across the UK. Apply now and become part of a More ❯